Load Google Translate In this thread we'll keep you alerted to any open and ongoing issues with the site and our progress on resolving them.
Currently, there is a known issue with email not being delivered. Our technical support staff is working with the Clearspace vendor to resolve this issue.
Thank you for your patience.
Christy Zurcher - Community Manager
If this is affecting us... it must be affecting other customers
Update on the email situation: Email is being sent in most situations
- You can subscribe to a thread or document and receive email updates when there are new posts or updates
- You can invite a friend by sending an invitation email from your Profile
- You can request a forgotten password and receive an email with information on how to reset it
The one email item that still seems to be having difficulties is when resetting your password yourself, you should receive an email confirmation and that email is not always being received.
We will continue to keep you updated on this issue once it is fully resolved.
Christy
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