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Feedback and Support

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Hello everyone!   ... yes, I live! And before I continue, i want to preface that everything is (now) fine.   First and foremost, I want to apologize for being rather absent these past few weeks (month?). A medical emergency around Thanksgiving sent me to the hospital and I spent most of December on medical leave. It was rather unexpected, and I honestly had no idea how long I was going to be out, hence the lack of forewarning or appropriate measures taken to ensure everything was cov ...
I just posted " SmartiPi NoIR Grid Eye Camera " in Raspberry Pi.   Now my post is gone. It is not even visible under my content.   What happened, has my post been deleted?   Trent ninjatrent ...
The Christmas elves have been busy having a look at the settings we use for user-uploaded videos.   Low Bitrate Videos   We had an issue with low bitrate high resolution videos (typically exported Webex presentations with text on slides) being blurry and unreadable. We worked with the engineers at Brightcove (who's video platform we utilise behind the scenes) and we've deployed a fix for that today, so all new videos won't suffer from that problem.   If you spot any older video ...
This week we deployed our last site update of 2017.. this year has flown by!   Here are the highlights from the release   We've added a new consumer (i.e. non-business) purchase option for UK-based members. ForThings.io carry products aimed at a Maker audience. You'll see it appear as an option for a certain set of products. The gamification/points issue is now fully resolved (you'll see points back on the profile pages and activity stream) Newly uploaded videos have a proper title ...
  At midday UK time (12 GMT) today our network team activated a feature called HTTP/2 (or h2 for short) for our Community website. You might notice pages loading slightly faster than they did before. There shouldn't be any other differences. Hit us up in the comments if you spot anything odd happening.   Technical overview   HTTP/2 is major revision of the HTTP network protocol used by the World Wide Web which received major browser support from 2015 onward.   Instead of ...
This week we deployed our first regular update to the site since the platform upgrade last month. It contained a lot of fixes (including the issues with the Inbox which a number of members contacted us about).   There will be another site update later on in November.   Highlights   Notable fixes..   Inbox fix for duplication of Comments when you click 'Show Earlier' Inbox fix for comments appearing out of order and with wrong date and time We had members reporting that ...
For the last 4 months we've been busy working on upgrading the platform that Community runs on. For those of you who are interested, it's been upgraded from Jive 8 to Jive 9. Although the process was nowhere near as complicated as our previous upgrades, it still takes us time to migrate some of our customisations, and we take the opportunity to rewrite portions of code, fix outstanding bugs, and implement a few new features whilst we're at it   Core Product Improvements   There are ...
Good afternoon, element14 community members!   This Friday, September 22nd at 5:00PM CDT (11:00PM BST) we'll be upgrading the community platform to Jive 9. Woohoo!   What to Expect: The maintenance/downtime is expected to last approximately 4-5 hours. The community will be inaccessible during this time. There may be intermittent outages up until Noon CDT on Saturday. Once the maintenance is complete, we'll be posting platform upgrade notes and changes courtesy of mcollinge.   ...
Platform Upgrade News   This is our last site update before we embark on a platform upgrade to Jive 9. However, early indications are that the upgrade from Jive 8 to Jive 9 will be nowhere near as complicated as our previous upgrades have been. In the past we've jumped from Jive 4.5 to 6, then from 6 to 8. Those were been big projects and took quite some time for us to integrate our changes back into the platform. Since we've been able to stay current on v.8 point releases within our regul ...
So, taking a digital page out of mcollinge's book, I want to start giving regular "status updates" regarding the community and what I've been up to. Realistically some of things will be less concrete or exciting than a Dev Update, but if any of are curious as to what I've been working on (and some of my plans for the future) read on.   Fair Warning: This one might be a bit long as it's part introduction, part re-cap, and part future planning. Future updates will likely be much more concise ...
In our second site update of the year, we've been doing a lot of work behind the scenes, so the release might look a bit lighter on the ground compared to previous updates. We're also planning our next big platform upgrade; work on that starts in April, and we'll limit the volume of improvements we'll make on the current platform over the coming months.. don't worry.. we'll still be listening to your suggestions and fixing problems, we'll just not be actively working on big new features.   ...
This is our first site update of 2017. It was deployed last night and updates the underlying platform to the latest version, with over 100 fixes by the vendor. As well as that, our team implemented 42 fixes and improvements to the code that makes element14 Community the awesome site it is today   Highlights   Underlying platform upgrade! Over 100 fixes by Jive Ability to white-list a user from being deactivated by anti-spam process Add a 'Reactivate User' link to the profile pages ...
It's been a while since I posted some site update blog posts; I've actually missed a couple we did in 2016, so here's what we updated in December.. our last update of 2016!   Highlights   We've switched the live chat provider from Live Person to Live Agent.. this switch-over happened in mid-January Improve and fix the 'Register Interest' feature.. now suitable for eBook downloads & registration includes the Job Role field Improve automated account deactivation process so that u ...
It's been a while since I posted some site update blog posts; I've actually missed a couple we did in 2016, so here's what we updated in October.   New Features / Highlights   Status Update widget for the homepage Re-position the Star Ratings feature to the right of the page Switch store URLs to HTTPS (fixes referrer problem in China) Couple of improvements to the anti-spam processor Move the Arduino area from a Group to a Space   Misc Fixes / Improvements   Document ...
It's been a while since I looked at the stats for browsers accessing the element14 Community site (Browser Support on element14 Community  and Windows 10 on the rise ), so I thought I'd put together a quick blog post showing how things have changed over the past 3 years.   It's worth noting that Adobe only shows the top 5 results for each report type, which means you are missing out on a bit of the detail.   Operating System Types (including mobile OSs)     I'm rea ...