10 Replies Latest reply on Aug 4, 2017 10:25 AM by bradleyroan

    Custom Raspberry Pi Service

    bradleyroan

      Hello,

       

      I have submitted requests for consultation concerning customized Raspberry Pi boards, and have received no response for well over 5 business days.  I spoke with a customer service representative for the Newark Element 14 store, and she suggested that I post my issue here.  Is there anyone who can help me?

       

      Best,
      Brad

      • Reply
        • Re: Custom Raspberry Pi Service
          DAB

          Hi Bradley,

           

          You have to understand, the RPi organization is focused upon selling the latest RPi board and creating a user base to sustain its use.

           

          What specifically would you like to customize?

           

          If you want to do a new board, then you are not going to be encouraged by RPi for that .

           

          Now if you want to build projects/products based upon the existing RPi board, then you might find them interested depending upon what you want to do.

           

          So please clarify your issue.

           

          DAB

            • Re: Custom Raspberry Pi Service
              rpbruiser

              My guess is that he is referring to the Element14 customization service (see Raspberry Pi Customization Service).

               

              However it looks like it has a MOQ of 5000 units. The page says it allows for the opportunity to "Gain unique access to design and manufacturing services, specially tailored to those wishing to create custom versions of ANY Raspberry Pi board for mass production purposes." It gives options for adding/removing interfaces, re-configuring the board layout, and adding/removing headers and connectors. It seems as though the Raspberry Pi Foundation has allowed Newark/Element14 to manufacture the boards with the customization requested.

              1 of 1 people found this helpful
              • Re: Custom Raspberry Pi Service
                bradleyroan

                Hi DAB,

                 

                thanks for your reply, as Parker stated, I was referring to the Element14 customization service(Raspberry Pi Customization Service ).  My issue is that I have gone through the quote form on that page, and no one from Element 14 has contacted me, and it has been about 2 weeks (they claim to get back to you within 5 business days).  I was able to get a hold of customer support rep on the Newark Element 14 store, but they had no idea who handles these requests, and suggested that I pose the question here instead.  So I suppose the actual question is, "is there a direct contact for Element 14's custom raspberry pi service".

                 

                 

                Best,

                Brad

              • Re: Custom Raspberry Pi Service
                gdstew

                Hi,

                 

                The Raspberry Pi Foundation does not have any interest in producing custom Pis. For that purpose they do produce Raspberry Pi Compute modules

                (CPU/SoC, RAM, SD card(?), and DIMM connector for I/O pins) which allow you to design/manufacture a custom board and plug the compute module

                into it. They also have a development board that you can plug the compute module into that provides most(?) of the I/O available on the Raspberry Pi.

                How cost effective this approach is would depend on your application and intended market.

                  • Re: Custom Raspberry Pi Service
                    rpbruiser

                    As I said in my reply to DAB, I believe he is talking about the service Element14 offers. The Raspberry Pi Foundation has partnered with Element14 to allow them to customize and manufacturer Raspberry Pi boards (excluding the GPU and related software). This is so those wishing to use the Raspberry Pi in mass production (as the MOQ is 5000 units) can customize the Pi for their specific solution.

                    1 of 1 people found this helpful
                    • Re: Custom Raspberry Pi Service
                      bradleyroan

                      Hi Gary,

                       

                      thanks for your reply, as Parker stated, I was referring to the Element14 customization service(Raspberry Pi Customization Service ).  My issue is that I have gone through the quote form on that page, and no one from Element 14 has contacted me, and it has been about 2 weeks (they claim to get back to you within 5 business days).  I was able to get a hold of customer support rep on the Newark Element 14 store, but they had no idea who handles these requests, and suggested that I pose the question here instead.  So I suppose the actual question is, "is there a direct contact for Element 14's custom raspberry pi service".

                       

                       

                      Best,

                      Brad

                    • Re: Custom Raspberry Pi Service
                      BigG

                      What happens if your click on the "Report to Moderator", below the "ACTIONS" option on that page (I see it is on every element14 web page actually). Sounds like this design service has recently fallen through the cracks, so to speak, with those managing that Element14 web page, as there were a few responses to queries back in 2015/2016 but nothing this year.