15 Replies Latest reply on Aug 9, 2020 5:38 PM by Christopher Stanton

    Access Denied on Newark Store Server

    ninjatrent

      Have I been banned from shopping at Element14 Store?

      When selecting the link, another page will open with access denied message.

       

      Access Denied

      You don't have permission to access "http://www.newark.com/?" on this server.

       

       

      • Reply
        • Re: Access Denied on Newark Store Server
          Dudley Nelson

          There should be a code on that page, can you include it and I'll investigate (on Monday)

            • Re: Access Denied on Newark Store Server
              Dudley Nelson

              While I'm not responsible for the store sites - we've had several people complain about getting 401 pages with an access denied message. I've been trying to reproduce this in house and I've been talking with people here to try to get it resolved.

               

              While it's not true for everyone, some people have reported that it works if they remove/whitelist any adblock and/or privacy extensions they had on their browser that this can sometimes clear all the problems.

               

              I am not saying that's an acceptable workaround - I use PrivacyBadger at home and I don't feel it's acceptable to have to disable it just to get to a page. What I am saying tho is that if you disable your privacy/adblock extensions and it does suddenly start working - let me know so I can pass that on to the teams responsible? And what extensions they actually are would be very useful data.

               

              Lastly, if you can pass me the code that was included in that access denied page, I can look up and see if there is anything specific about your setup that is causing the issue. The code should be in the format : #9.6f64d440.1318965461.2f2b078

              4 of 4 people found this helpful
                • Re: Access Denied on Newark Store Server
                  ninjatrent

                  Thanks for the response. Reference #18.85ee2e17.1540564048.1f790db

                    • Re: Access Denied on Newark Store Server

                      To <someone at Newark / elenment14>:

                       

                      I have been attempting to purchase several items via your website, but I keep getting the following error message:

                       

                      You don't have permission to access "http://www.newark.com/" on this server

                      Reference #18.288901cc.1546803549.bb8bb5b

                       

                      This error occurs even at the root /home web page.  What is your server doing? I do not have problems with any other electronics web store, or any major e-retailer for that matter.

                       

                      If I cannot get an answer to this problem by Tuesday 01/08/2019, I will need to spend my money elsewhere.

                    • Re: Access Denied on Newark Store Server

                      I have experienced the exact same failure.

                       

                      From a google search result from a product number, I can follow the link to the newark product page. But any attempt to navigate on the newark page, or even reload it, or even back all the way out to the google results and follow the link again, lead directly to the "access denied" page. I do not seem to be able to visit newark pages again at all without exiting and restarting the browser.

                       

                      I am using Firefox, with the uMatrix extension for protection. Even for most web sites that fail to function gracefully under JavaScript protections, the uMatrix UI normally makes it easy to drop a few protections and reload a page successfully.

                       

                      In the case of the newark site, I was never (after quite an inordinate time trying) able to find settings to successfully reload the page. I have been able to avoid the "access denied" only by editing the uMatrix config to completely drop all protection at the domain newark.com, and doing so in a freshly-started browser before visiting the site.

                       

                      ... and I am glad to read that you understand why that's unacceptable. The site may be the worst example of failing to function gracefully that I have seen anywhere.

                  • Re: Access Denied on Newark Store Server

                    I am experiencing the same issues as the other posters and have dealt with it on Newark's site in the past (2018).

                      In all occurrences, I was attempting to purchase production parts and materials, offered by Newark at better total price than other popular sites, or only available through Newark.

                    Very off-putting to say the least.(grumble...).

                     

                    Mozilla Firefox v64.0 with NoScript 10.2.1

                    Primary Newark url,s set as trusted, advertising and data collecting urls temporarily allowed.

                    In every other case (similar retail sites), the above conditions would allow at least some amount of page reload and functionality.

                     

                    (please fix, I still would like to exchange internationally accepted monetary units for physical products,.....thank you)

                    • Re: Access Denied on Newark Store Server
                      skeptic

                      It's the middle of 2020 now, and whatever is wrong with thier website is still wrong.

                      • Re: Access Denied on Newark Store Server

                        I am also suddenly getting this error with both www.newark.com and my.element14.com. I was literally adding something to my cart (https://www.newark.com/multicomp/led3-5/led-spacer-round-3mm-2-pin/dp/97K2888 ), and suddenly the page I was on no longer would allow me to view it, with the error above. Here are the reference numbers:

                        https://www.newark.com/multicomp/led3-5/led-spacer-round-3mm-2-pin/dp/97K2888 : 18.b5e33e17.1592412059.3bfe0beb
                        https://my.element14.com/multicomp/led3-5/led-holder-round-3mm-2-pin/dp/9555250  : 18.d7e33e17.1592411938.25b64c18

                         

                        I need to be able to place an order ASAP. Can you please help?

                          • Re: Access Denied on Newark Store Server

                            Was just able to work around this by using my VPN. I had to keep changing which country I was ordering from every few pages, or it would eventually give the access denied messages again. I started in the USA (NY, then TX), then I tried the UK for a bit, and finally when that stopped working I finished the order in Sweden.

                            This is definitely still an issue that needs to be fixed, hopefully this helps you all figure it out.

                              • Re: Access Denied on Newark Store Server
                                kmikemoo

                                You can also get around this by selecting Choose Another Store and then select your country - even United States which is supposed to be my default.  The link works in Mozilla but not Chrome for me.  I believe Christopher Stanton said it was a Chromium glitch.

                                  • Re: Access Denied on Newark Store Server
                                    Christopher Stanton

                                    > I believe Christopher Stanton said it was a Chromium glitch.

                                     

                                    The recent chromium glitch has been in relation to image uploads on the Community site.

                                     

                                    I don't know for certain what's causing the problem with newark.com - the support team's expecting me to be able to provide the following from each person affected:

                                     

                                    - Time of occurance

                                    - Account details of who it's happened to

                                    - What was happening at the time

                                    - Details of web browser and platform

                                    - IP address of those affected - Do not post this to a public forum

                                     

                                    There's no way I'll ask for this information to be posted publicly, and there're too many people being affected by this (and some aren't even community members) to be able to follow up with it.

                                     

                                    If you're having a problem with the Newark site then the best course of action is to phone them on Phone: 1 800 639 2758 , and tell them the error and the information above.

                                    1 of 1 people found this helpful
                                    • Re: Access Denied on Newark Store Server

                                      I can't even get to the global page let alone canadian page. Here is the message i get:

                                       

                                      You don't have permission to access "http://www.newark.com/" on this server.

                                      Reference #18.b7adedcc.1596065692.11ae0054

                                       

                                      I have had this issue with my work machine and on my home machine. None of the browsers work, tried chrome, firefox and edge.

                                       

                                      Don't have VPN so any other solutions are welcome.

                                • Re: Access Denied on Newark Store Server

                                  I am having the same issue. I don't have any issues with element14.com. The error persists on different local computers and browsers. It works fine on Mobile devices locally on the same network. Below is the error information for your troubleshooting; please advise if there is any other information you'd like, or if you'd like me to test a resolution.

                                   

                                  My IP:         DONT POST YOUR IP TO A PUBLIC FORUM

                                  OS:             Windows 10 (Works in Android)

                                  Time:           As of this post..

                                  Error:          You don't have permission to access "http://www.newark.com/homeb?" on this server.

                                                     Reference #18.5526db17.1596997391.257caa3c

                                   

                                  Thanks,