1 2 3 4 5 194 Replies Latest reply on Aug 1, 2012 10:13 PM by cutterjohn Go to original post
      • 31. Re: Still waiting for delivery date?
        Montala

        As Morgaine says, their latest curent 'Delivery Update' which was dated 27th April, and which is still 'live' clearly states that "By early next week, all 110,000 customers who have ordered with element14 - wherever you are in the world - will receive a confirmed delivery date. As previously communicated, this will be no later than the end of June for those who ordered before April 18th."

         

        If they now know that they will not be able to honour this firm comitment, then surely a revised statement should be issued NOW and not in two weeks time!

         


        • 32. Re: Still waiting for delivery date?
          xoin

          Is it normal for element14 to just outright ignore there customers and give no information at all?

           

          I'm pretty sick of needing to find it myself and trust the unreliables stuff like above.

          • 33. Re: Still waiting for delivery date?
            agmonti

            I just received an email from a sales person in Farnell and the new delivery date for orders placed before April 14th is by the end of July.

            Ordered on April 1st (ORP010879), and still no news...

            • 34. Re: Still waiting for delivery date?
              Roger Wolff

              That cannot be true:

               

               

              the FAQ  http://www.element14.com/community/docs/DOC-43262/l/updated-28-may-frequently-asked-questions-about-raspberry-pi states: 

              Q. Are you on track with your promise to fill all back orders?

               

              A. Yes. We made a promise to customers who ordered before 18th April, that they would get their Pi’s before the end of June.  We are on track to keep that commitment.  We will have shipped out 41,000 Raspberry Pis by the end of May and our customers will have received, or will be receiving their Pis over the next few days.  We are on track to have shipped 100,000 Raspberry Pis by the end of June and have further production planned for delivery to customers in July.

               

              Q. Why can I no longer pre-order?  Why is my only option to register at the moment?

               

              A. We are currently on track to ship 100,000 Raspberry Pis by the end of June. In order to be fair, we have temporarily closed the option to pre-order until we have cleared all back orders.  As soon as most of the back orders have been delivered, we will again invite people who have registered to place their order. 

              i.e. about 100k people ordered by april 18th.

               

              Q. If I ordered before 18th April, what should I expect?

               

              A. Everyone who ordered before 18th April will definitely receive their Raspberry Pi before the end of June. (You'll also get an email letting you know when your unit actually ships!).

              Again confirmation of "before april 18th means before the end of june".

               

              It would NOT be a good move to let that schedule slip.....

              • 35. Re: Still waiting for delivery date?
                Hawkb

                The sales person told me it would be despatched no later than July 5th.

                Despatched =/= Received

                 

                Farnell doesn't seem to have any guidelines for their sales persons. Everyone I see here comes with a different answer.

                Seems those sales persons are just making up dates to satisfy the customers.

                 

                I wish we could get some clear communication of where they are at the moment instead of keep getting false information.

                • 36. Re: Still waiting for delivery date?
                  jake1164

                  My co-worker ordered his from RS three weeks ago and has shipping confirmation already.   

                   

                  I am tempted to cancel my order and place it with RS since I have an order invite from them.

                  • 37. Re: Still waiting for delivery date?
                    morgaine

                    RS are running some two and a half months behind Farnell, according to the schedule they published --- http://www.raspberrypi.org/phpBB3/viewtopic.php?f=23&t=5449&p=102023#p102023

                    • 38. Re: Still waiting for delivery date?
                      Crashedfiesta

                      I'd stick with Farnell if I were you.  Invitations from RS are waiting around 10 weeks putting delivery around the end of August (see Morgaines post).  I'd like to know how your co-worker ordered his three weeks ago.  Presumably he registered an interest really early on...

                      • 39. Re: Still waiting for delivery date?
                        jmanel

                        I ordered to farnell on 4 March and I got the message that I would receive it before the end of june. But I haven't heard anything more from them.

                          I am a little nervous because I can not check the order because the webpage says username not valid. Hope everything is ok

                        • 40. Re: Still waiting for delivery date?
                          Hawkb

                          Dear customer,

                           

                          We are sending you this message to update you on delivery of your Raspberry Pi.

                           

                          Unfortunately, due to unforeseen circumstances causing a delay in the supply chain, we can't send your order just yet, but it will be despatched the week commencing 02/07/2012. You will receive a confirmation email prior to your Raspberry Pi being shipped.

                           

                          We know that you have already been supremely patient, but please bear with us for a little while longer. We are sure that the wait will have been worth it once you can experience the limitless computing potential and enjoyment the Raspberry Pi offers.

                           

                          If you have any further questions, please visit our FAQ page on element14 for more information.

                           

                          Farnell element14

                           

                          • 41. Re: Still waiting for delivery date?
                            xxlxx

                            Dear customer,

                            We are sending you this message to update you on delivery of your Raspberry Pi.

                            Unfortunately, due to unforeseen circumstances causing a delay in the supply chain, we can't send your order just yet, but it will be despatched the week commencing 02/07/2012. You will receive a confirmation email prior to your Raspberry Pi being shipped.

                            We know that you have already been supremely patient, but please bear with us for a little while longer. We are sure that the wait will have been worth it once you can experience the limitless computing potential and enjoyment the Raspberry Pi offers.

                            If you have any further questions, please visit our FAQ page on element14 for more information.

                              Farnell element14

                            • 42. Re: Still waiting for delivery date?
                              MartinBzm

                              Promises, promises?!

                              I do hope I get to add a few bits and bobs to my order (already "confirmed" by supplying billing information) or I will be in the bush without power, SD-card etc.

                               

                              Oh by the way: RS confirmed three weeks later but has already delivered!

                               

                              Can't wait to have two and drive my co-worker nuts cause he's been waiting as well and has not yet recieved his "update" message !

                               

                              Cheers!

                              "So long and thanks..." - D.Adams

                              • 43. Re: Still waiting for delivery date?
                                roadrash

                                I ordered My PI on 2nd April and today received a mail from Farnell stating the following:

                                 

                                Dear customer,

                                We are sending you this message to update you on delivery of your Raspberry Pi.

                                Unfortunately, due to unforeseen circumstances causing a delay in the supply chain, we can't send your order just yet, but it will be despatched the week commencing 02/07/2012. You will receive a confirmation email prior to your Raspberry Pi being shipped.

                                We know that you have already been supremely patient, but please bear with us for a little while longer. We are sure that the wait will have been worth it once you can experience the limitless computing potential and enjoyment the Raspberry Pi offers.

                                If you have any further questions, please visit our FAQ page on element14 for more information.

                                Farnell element14

                                • 44. Re: Still waiting for delivery date?
                                  dmnkhhn

                                  I got the same e-mail. Well at least they sent an e-mail……

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