83 Replies Latest reply on Dec 12, 2012 2:59 PM by element14Dave

    Gertboard availability?

    dgmartin

      I have just had this reply from Farnell:

       

      " Thank you for your enquiry.  Unfortunately we are not taking any new orders for the Gertboard at present as this one is going discontinued. We have a new Gertboard that will be launched shortly updates on this will be available through the  element14 website."

       

      AFAIK it's only just been released so are Farnell right, or are they behind the times ?

        • Re: Gertboard availability?
          pliddell

          Sadly I have received the same information from Farnell.   On Friday I received an "in stock" email for the Gertboard, but when I tried to order it the system said that it couldn't add to my basket due to no price available. I tried again this morning and the stock had gone down from 200 to 192 but I had the same result so I phoned them to enquire.  I was told that the board had been discontinued and would be replaced by an assembled one in 60 to 90 days.  They did not have any details of pricing etc.

           

          Regards

          Paul

          • Re: Gertboard availability?
            riscyrich

            Hi David

             

            I spoke to E14 an hour or so back regarding the Gertboard as I got an email Friday to say the board could be ordered:

             

            Hello Richard,

            The following product is now in stock

            Order Code

            Product Description

              

            2115337

              KIT, GERTBOARD GPIO BOARD, UNASSEMBLED

             

             

             

            When you try ad to your online basket it fails stating that no price for the product can be found hence I logged a query.

             

            Turns out the board is not in stock (so I'm told - even thought he number available keeps reducing started at 192 this morning when I checked) and they are going to change the product code. I was also informed that it would come pre-assembled. Got to say I'm a little disappointed by this as I looked forward to breaking out the soldering iron.

             

            Apparently it will be up to six weeks before they have the kit available :-(

             

            Best regards

             

            Rich

              • Re: Gertboard availability?
                BloomingtonMike

                So Rich are you in the US? Does this mean US folks cannot order this part but others in other countries can?

                 

                Mike

                  • Re: Gertboard availability?
                    Colin Barnard

                    It no longer appears on the Australian E-14 site either, so I'd say there is either a problem or an updated version due, to take advantage of the new pin outs.

                    • Re: Gertboard availability?
                      riscyrich

                      Sorry Mike, just got back on forum today. I'm in the UK and still Gertboard-less :-(

                       

                      I have had the following response for E14 regarding ordering the GB. Not what I was hoping to hear but at least they took the trouble to respond.

                       

                      Subject:     RE: (UK) Feedback from: Richard Frank

                      Date:     Tue, 23 Oct 2012 18:52:40 +0100

                      From:     UK Sales <Sales@farnell.com>

                      To:     <>

                       

                      Hi there

                       

                      Sorry to disappoint, we have decided to remove the Gertboard from sale. Don't worry we are planning on producing a fully assembled board but this will not be available for another few weeks. So with this we have cancelled your order for the Gertboard.

                       

                      If you go to www.element14.com We shall release information about the forth coming release and not to mention other technical related issues.

                       

                      To be honest I'm not really ready for my GB, I've only just got my RPi (with thanks to E14, came very quickly unlike my order from RS) and I've still a steep learning curve to ascend with in that I need to learn how to program so I can wait. Long time since I played with the zero's and ones so I imagine the several weeks wait will fly by whilst I get upto speed. Seems like an ice age since I first wrote, "PRINT Richard is ace" and "GOTO 10" 

                       

                      ATB

                      Rich

                  • Re: Gertboard availability?
                    Mr5o1

                    so does that mean it's likely to be unavailable for a while?

                    • Re: Gertboard availability?
                      wallarug

                      But I if I build it myself, it is more likely less to work. 

                      • Re: Gertboard availability?
                        wallarug

                        Just got mine now.  No notice sent to me... keep your hopes up, it won't be long now.

                        • Re: Gertboard availability?
                          BloomingtonMike

                          Hard to have hope of getting one when I cant even buy one.

                           

                          Why does the one in stock have a different part number?

                          • Re: Gertboard availability?
                            Blair_H

                            In the US when I attempt to source the Gertboard on the E14 site I get:

                             

                            Thanks for your interest in the Gertboard.

                            Due to overwhelming popularity, we have sold out and will no longer be accepting orders. However, we will have additional new and exclusive products coming very soon. We will be announcing the details as soon as they become available on the element14 community's Raspberry Pi group which can be found at www.element14.com/raspberrypi

                             

                             

                            Blair

                            • Re: Gertboard availability?
                              wilenari

                              Same here, first mail that it was available and in the evening at home while ordering NOT AVAILABLE!

                              Same with Adafruit Cobler!

                              This is sad, this will delay my projects quite a lot.

                              But anyway thanks for great tool for all!

                              Br Ari

                              • Re: Gertboard availability?
                                jamodio

                                Kind of final answer just posted as an announcement by Element14.

                                 

                                Gertboard no longer available, sold out and it seems they will not produce more of them.

                                • Re: Gertboard availability?
                                  pliddell

                                  Hi

                                  I'm afraid I seem to have further bad news regarding my order for the Gertboard here in the UK.  I received the following email:

                                   

                                  "Hi there

                                   

                                  Sorry to disappoint, we have decided to remove the Gertboard from sale. Don’t worry we are planning on producing a fully assembled board but this will not be available for another few weeks. So with this we have cancelled your order for the Gertboard.

                                   

                                  If you go to      www.element14.com

                                   

                                  We shall release information about the forth coming release and not to mention other technical related issues.

                                   

                                  Many thanks

                                   

                                  Michael"

                                   

                                  The "few weeks" may be better news than the 60 to 90 days I was told on the phone so maybe not as bad news as first thought, but it is sadly too long for my current project timescales so I must use an Arduino (probably in combination with the Raspberry Pi !) which kind of defeats a number of my objectives

                                   

                                  Regards

                                  Paul

                                  • Re: Gertboard availability?
                                    wallarug

                                    Gertboard Info can be found here:

                                    http://www.raspberrypi.org/phpBB3/viewtopic.php?uid=17587&f=42&t=20526&start=0

                                     

                                    This is just a mistake.

                                    • Re: Gertboard availability?
                                      Wrocky

                                      I ordered my GertBoard here in Canada on August 9th, which I believe was one of the first days to order.  I got my shipping notice yesterday and the package arrived today.   Unfortunately what was in the package from Newark was not a GertBoard, but another Raspberry Pi.  They are investigating.   Just curious if this happened to anyone else.

                                       

                                      Greg

                                      • Re: Gertboard availability?
                                        CustomerSupport

                                        Hi David,

                                         

                                        We have updated our Gerboard FAQ recently. Unfortunately, Gertboard is no longer available, please see full message on: http://www.element14.com/community/docs/DOC-48974/l/gertboard-faq

                                         

                                         

                                        Thanks,

                                        Farnell element14 Raspberry Pi Customer Support

                                          • Re: Gertboard availability?
                                            Worcester

                                            Sorry guys, you still aren't saying what's happening....

                                             

                                            'Due to overwhleming popularity" == means lots of people want it.

                                            "we have sold out and will no longer be accepting orders for the Gertboard Kit" == means you won;t be supplying it any more....

                                             

                                            This doesn't add up.

                                             

                                            "However, we will have new and exclusive products coming very soon."  Straight question - will you be supplying pre-assembled boards?

                                             

                                            We all know that you guys are manufacturing the RPi in South Wales (with Sony) , I presume that access to that manufacturing capability means that you can now make these boards up just as cheap as you can pick and pack the numersours components.

                                             

                                            So, I will ask again - will the Gertboard be made available either in kit form or pre-assmbled, thorugh farnell?

                                             

                                            Thanks.

                                            • Re: Gertboard availability?
                                              BillyBob

                                              Customer Support wrote:

                                               

                                              Hi David,

                                               

                                              We have updated our Gerboard FAQ recently. Unfortunately, Gertboard is no longer available, please see full message on: http://www.element14.com/community/docs/DOC-48974/l/gertboard-faq

                                               

                                               

                                              Thanks,

                                              Farnell element14 Raspberry Pi Customer Support

                                               

                                              So, what your saying is youve shafted this Gert bloke, right? Got him to sigh his rights away, then stopped selling his board?

                                               

                                              Bill

                                                • Re: Gertboard availability?
                                                  michaelkellett

                                                  @ Billy Thornton,

                                                   

                                                  If your local store runs out of eggs do you imediately assume that they murdered all the hens ?

                                                   

                                                  I agree that the E14 message re. the Gertboard is unclear and E14/Farnell do themselves no good by that lack of clarity - but let's wait until we do know what is happening before we accuse them of anything.

                                                   

                                                  Michael Kellett

                                                    • Re: Gertboard availability?
                                                      Worcester

                                                      @Michael Kellett, 

                                                       

                                                      If the only store that is allowed to sell eggs suddenly says there are no more egss for sale and we aren't going to be offering them again, I think it's a reasonable assumption to make that the hot roast chicken they are now selling used to be laying eggs. and won't be laying anymore......

                                                        • Re: Gertboard availability?
                                                          Radiocode

                                                          It seems that I am one of the lucky ones - ordered Gert 17th Oct, Shipped 23rd Oct (after receiving an email saying December ship), arrived 25th Oct.  This is from Farnell in the UK, shipped to a UK address.  Looked online just after I ordered and it was already out of stock.

                                                           

                                                          Having built it now, I would say that for most of the people the board is aimed at - kids, educators, etc - a pre-assembled board would be a better bet.  My 13 year old daughter (who has her ham ticket and is quite good at soldering) had lost the will to live by the time it came to solder in all the headers.  The same thing was being discussed at the Bristol Raspberry Jam earlier this month.

                                                           

                                                          It is a brilliant board - LEDS, switches, motor controller, relay drive, ADC/DAC, SPI, I2C. It will get my kids started but I reckon it won't be long before we either break the Pi (the ribbon cable is way too short) or we'll end up building specific interfaces on veroboard.

                                                           

                                                          Rather than Farnell murdering all the hens, it seems more like the hens are being re-engineered to lay pre-cooked eggs - not everybody's cup of tea, but removing a lot of frustration for those that aren't really interested in soldering and keeping the overall cost down.

                                                           

                                                          I hope that Gert has retained his rights to the PCB design and is able to release unpopulated boards for the masochists amongst us in the Pi community, but bear in mind that if you type the Bill of Materials into the Farnell website, you'll be spending more than £90 on the components for one board, once you take into account the minimum order quantities.

                                                           

                                                          Lee (Radiocode)

                                                           

                                                          (I hope this post reads alright - all the text is there, but it doesn't display properly on my Pi...)

                                                            • Re: Gertboard availability?
                                                              Worcester

                                                              @Radiocode

                                                               

                                                              Succinctly put, and echos my feelings entirely, I just hope that they do come out withh a sensibly priced pre-cooked one, they could even leave it to the likes of tandyonline to offer the kit, I reckon picking it for packaging must have been a costly nightmare for them. Make mine easy over please

                                                                • Re: Gertboard availability?
                                                                  xbrav

                                                                  Heck, I hope mine just eventually shows up. I ordered August 19th, and I have an estimated shipping date of November 29th.

                                                                    • Re: Gertboard availability?
                                                                      stuartcullen730

                                                                      Starnge things are a happening.

                                                                      Ordered my GertBoard Aug 12. (Est Ship Sept 12) Status (Back ordered to Oct 17). Status (Back ordered to Nov 5).

                                                                      Credit Card charged Est Ship Oct 24.

                                                                      Received package on Oct 31. Surprise, I got a Raspberry Pi Rev2 512 MB board.

                                                                      Checked order history: Aug 12 order status completed. New order (I did not do anything, Charge amount $0.00) dated Oct 31 for GertBoard: Status: Back Ordered (Est Ship Nov 29).

                                                                      Called Customer service.

                                                                      They generated to new order for the GertBoard.

                                                                      They told me to keep the Raspberry Pi. WOW.

                                                                      Is this great customer service or what?

                                                                      Although I am disappointed to have to keep waiting, I am not complaining I got an updated Raspberry Pi.

                                                                      Has this happened to anyone else?

                                                        • Re: Gertboard availability?
                                                          ArlieD

                                                          Ok so I recieved a raspberry pi instead of a Gert Board, I was told that some one would contact me about it,  I have recieved a RMA and a shipping label but was told to hold off untill contacted.  When is some one going to get ahold of me??? this RMA is only good for 30 days........

                                                            • Re: Gertboard availability?
                                                              dlakwi

                                                              Me too.

                                                              I received a Pi instead of a Gertboard and my order was marked as Complete (completely incorrect).

                                                              The message is that back-ordered Gertboards will be sent, so how am I to get back my back-order?

                                                              Mostly I'd like information on what's happening. I've been charged for a Gertboard and the only way I'll

                                                              get my money back is to return the Pi. Seems either way that I won't get a Gertboard.

                                                              (Also in Canada)

                                                                • Re: Gertboard availability?
                                                                  stuartcullen730

                                                                  Check the order status on the back-ordered GertBoard.

                                                                  It should have an estimated shipping date.

                                                                  You are probably in the queue to get the GertBoard.

                                                                  I cannot be sure until you (and I) actually get it.

                                                                    • Re: Gertboard availability?
                                                                      dlakwi

                                                                      My order has a "Complete" status, so unless they can put it back on "back-ordered" status, I may not be getting one.

                                                                      I just spoke with Customer Service, and the new part number they have isn't yet working. They'll contact me when

                                                                      they have information. It sounds like no one has much information as to what's going on. They were however very

                                                                      pleasant and working hard to figure things out.

                                                                • Re: Gertboard availability?
                                                                  element14Dave

                                                                  Geordie,

                                                                   

                                                                  I would be happy to look into that for you - can you private message me your order number so I can dig in?

                                                                    • Re: Gertboard availability?
                                                                      geordie

                                                                      I had no idea that I was going to receive an unassembled Gertboard until Dave looked into it for me and discovered that delivery had been attempted yesterday(!) and that it was waiting to be picked only 14 blocks from my house.

                                                                       

                                                                      I'm very happy with the way Newark has resolved this issue.

                                                                    • Re: Gertboard availability?
                                                                      xbrav

                                                                      So... it appears my date has been bumped back again, now to December 12th. At this point, will my order just be converted into an order for the new assembled one?

                                                                        • Re: Gertboard availability?
                                                                          element14Dave

                                                                          Bryan,

                                                                           

                                                                          Sorry for the delay, I wanted to make sure I could validate the information I received regarding the backordered Garboards... they will be unassembled and you should receive it before the end of next week:) Enjoy!

                                                                            • Re: Gertboard availability?
                                                                              xbrav

                                                                              Thanks Dave,

                                                                               

                                                                              Looks like the shipping date is now tomorrow. Thank you for investigating the status

                                                                                • Re: Gertboard availability?
                                                                                  mikepo

                                                                                  I ordered August 20, 2012 (from newark.com, USA) and have seen the ship date move from October to November, December, now my ship date shows as February 2013?? I am trying to understand why some people who ordered their boards in August already received them. There is no communication from Newark about all this, which is a bit frustrating to put it midly.

                                                                                    • Re: Gertboard availability?
                                                                                      element14Dave

                                                                                      Hi Michael, I will send you a private message and get some more details from you regarding your order.

                                                                                        • Re: Gertboard availability?
                                                                                          dbasberg

                                                                                          I am in a similar situation.  I ordered from Newark Element 14 on 8/25/12 and have been watching the B/O status.  The date keeps marching further out.  Two weeks ago it said 12/12/12 was expected ship and now it is 02/13.  Will I be getting the new version?  Will it be a kit or assembled?  My order confirmation number is 103666.  I have an embedded control project on hold until I can get the I/O of the Gert board.

                                                                                           

                                                                                          If you can shed some light, it will be greatly appreciated. Doug

                                                                                            • Re: Gertboard availability?
                                                                                              CustomerSupport

                                                                                              Doug,

                                                                                               

                                                                                              We are more than happy to look into this situation for you. We will be sending you a private message momentarily so that your information is kept confidential.

                                                                                              -Newark/element14 Raspberry PI Customer Support Team

                                                                                                • Re: Gertboard availability?
                                                                                                  mikepo

                                                                                                  Quick update:

                                                                                                   

                                                                                                  I received my GertBoard order today, and it is in fact the DIY kit version. The PCB says "11 March 2012", so I believe it is the original/first version.

                                                                                                   

                                                                                                  Thanks to Dave Hamblin for checking on the status of the order!

                                                                                                   

                                                                                                  Michael P wrote:

                                                                                                   

                                                                                                  ... I ordered August 20, 2012 (from newark.com, USA) ...

                                                                                                    • Re: Gertboard availability?
                                                                                                      xbrav

                                                                                                      Actually Michael, that date reads 11052012, or November 5th

                                                                                                      *EDIT* I suppose if I actually looked at the board, I'd realize it was March 11th's design. My Element14 sticker shows 11052012 :S

                                                                                                       

                                                                                                      I received mine on Monday. Maybe I'm going nuts, but I haven't seen assembly instructions. Is there any special changes in Rev 3, or can we use the instructions from Rev 1?

                                                                                                      Now actually understanding these date codes, I'll assemble mine over the holidays. In college, my soldering professor was military certified in soldering, so I can't get lazy assembling it

                                                                                      • Re: Gertboard availability?
                                                                                        element14Dave

                                                                                        Nothing that I have been made aware of yet, I will see what I can find out and update the Rasp Pi group when I can.