6 Replies Latest reply on Dec 3, 2012 8:15 AM by element14Dave

    Did I just get double billed?

    gelfling6

      Interesting...  I ordered a Raspberry Pi from Newark/Element 14 back on November 18th.. I was promptly billed on same day.. There WERE 20 items in stock.. (at the time)

      I then check the order status later that week..  Item had been back-ordered, to be shipped after November 26th. (a whole week later).

      I checked the status yesterday, (November 27th) to see if it had been shipped..  Back-ordered, to be shipped December 10th.  (another 2 weeks?!?!?!?!?)

      Then, the kick in the teeth..  I just got notice in my email, that my item had been shipped... and re-billed!!! (My credit card also reports transactions to my email.)

      exact same order#, Exact same PO#. and now, my credit card (a pre-paid) is showing a 2nd billing from Newark, marked November 27th.

       

      I dealt with Newark many, many years ago, ordering parts for a single-board computer from a friend in Canada. (based on the Zilog Z180 (PLCC version of the Hitachi HD64180))

      and had bad experience with them then..  But, at the time, they were the ONLY place I could find all of the parts.

       

      I'm hoping this was a one-time fluke, but getting billed twice?  I'm not looking to discredit Newark, but this shouldn't be happening.

       

      (edited transaction history from the credit card, no critical info included.)

      11/27/2012

      NEWARK-US

      800-6788945

      Purchase Date: 11/27/12

      Category: Miscellaneous/Bill Pay (BP)

      Pending -$46.88

       

      11/18/2012 (when original order was placed)

      NEWARK-US

      800-6788945

      Purchase Date: 11/18/12

      Category: Miscellaneous/Bill Pay (BP)

      Pending -$46.88

        • Re: Did I just get double billed?
          element14Dave

          I am very sorry that you have had such a negative experience, I will look into this immediately and have someone contact you as soon as possible.

            • Re: Did I just get double billed?
              gelfling6

              Thanks Dave..  It came as a serious shock to me, since the credit card report came 1st, and I thought, when it dropped the $44 from the balance, that maybe a monthly billing on a storage unit had been processed early, but when I checked the statement online, it showed a double charge from Newark-US.  At least, according to the transaction history, it shows both as still pending, but these still count as a 'Posted' against the account. (read as processed & accepted.)  both transactions are still showing as pending..

              Now, I just hope I can get the accound up again for when the storage unit auto-payment comes due.

            • Re: Did I just get double billed?
              gelfling6

              And... it gets even more complicated....  I receive word that the 2nd charge has been refunded.. Only, when I read the transaction history, I get not the 1st but BOTH transactions refunded..  And, top it off today, I can no-longer access the newark website (responds back with 'Internal Server error - Read'), and thus, can no-longer track to see what if going on..     I don't even think Excederine can help this head-ache!!!!!

              • Re: Did I just get double billed?
                element14Dave

                I have been copied on a couple of emails and the rep who you have been working with will be sending you the resolution soon, as for the Newark website being down; we are working to get it back up and running again as soon as we can. Again, I am very sorry for the confusion this is not the expectation we want to set with doing business with us.

                  • Re: Did I just get double billed?
                    gelfling6

                    Thanks Dave..  It's finally finilized, paid for, and arrived somewhere around noon yesterday (Friday 11-30-2012).. Now comes the fun.. I've already put the Wheezy-Raspbian image onto a SD card, and fired-up the device with a USB keyboard, & a composite LCD monitor (was a portable screen for the game-cube.. Only composite monitor I have right now.. Waiting for a HDMI to VGA Female adapter cable right now. (I'm still on a budget.. Only other monitors I have are HD15 plugs.)  powered it up off a 4.8V LG cell phone recharger, and appears to work, but now to find how to get everything up & running.    Thanks again, Sorry I was a pain to everyone (& Newark..) .. Just that the double charge on the debit card threw me (and the finances!) for a loop!  Stephen