1 2 3 Previous 194 Replies Latest reply on Aug 1, 2012 10:13 PM by cutterjohn

    Still waiting for delivery date?

    cetama

      Hi,

       

      I have ordered in early april and the only thing I got so far is an ORP number (ORP019443). So I am still waiting for an expected delivery date? Can anybody provide a contact (email etc.) where I can get more information about the delivery state?

       

      Thanks,

      Franz

        • 1. Re: Still waiting for delivery date?
          widecr0w

          I'm having the exact same.. ordered early april and only received a ORP number (ORP027637).

          Any updates would be appreciated

          • 2. Re: Still waiting for delivery date?
            cetama

            Yep I thought everyone who orderer before April 18th would receive his PI by the end of june. But for now I haven't get a delivery date either.

            • 3. Re: Still waiting for delivery date?
              widecr0w

              It's only the first of june.. I guess the delivery is +- a week.. so still 3 weeks in extremum

              • 4. Re: Still waiting for delivery date?
                cetama

                Are you sure? So if this is the case shouldn't we have got a real order number and a delivery date?

                • 5. Re: Still waiting for delivery date?
                  widecr0w

                  I think we'll receive that information on actual shipping. If I'm not mistaken most people get their delivery date email when the rpi is send..

                  • 6. Re: Still waiting for delivery date?
                    sodium

                    same here (ORP003044) the only thing element14 has done for me:

                     

                    - show me they do not care for there customers

                    - taken my interest into the RaspberryPi

                     

                    So:

                     

                    I advised my boss not to do any dealings with Farnell en when the RPi finally arrives I'll throw it in the corner and never look at it again.

                    • 7. Re: Still waiting for delivery date?
                      cullimore

                      i`m in the same situation

                      Ordered 2 April and only recieved the email about getting my PI "end of June"

                      • 8. Re: Still waiting for delivery date?
                        amiga1

                        Should be getting mine today .

                        Ordered from Newark Canada the first day!!!!

                        Yahoo!!!!!!!

                        • 9. Re: Still waiting for delivery date?
                          Roger Wolff

                          Darren, that sounds about right. Orders before april 18th are shipped before end of june. The production is ramping up, so there are quite a lot of orders say "in april" that will ge fulfilled in the last week of june.

                           

                          Good luck with your 'pi!

                          • 10. Re: Still waiting for delivery date?
                            djmaster329

                            As far as I've seen so far, almost everybody with an ORP number didn't receive the email.

                            I'm still waiting for it as well.

                            • 11. Re: Still waiting for delivery date?
                              Montala

                              OK, so people who ordered during April have not received an estimated delivery date yet, but how about those of us who ordered in early March?

                               

                              As the end of June is only about 3 weeks away surely they should be in a position by now to inform customers of a more accurate estimated delivery date, which I am sure would set quite a few minds at rest.

                              • 12. Re: Still waiting for delivery date?
                                kleaner

                                I ordered mine on Mar 14th and received an email a while ago stating that anything ordered before some date in April will be shipped before the end of June. I understand that we are only 1 week into June but I checked on my order this morning and there is still no ship date. I feel by now there should be some kind of reliable guestamation on a ship date.

                                • 13. Re: Still waiting for delivery date?
                                  joowita

                                  Hi,

                                   

                                  All the order, which has been placed before 18.04 will be sent to the customer by the end of June. Raspberry Pi is still under production so thats the reason the delivery time is sooo long.

                                   

                                   

                                  Hope that will help you.

                                   

                                  Regards,

                                  • 14. Re: Still waiting for delivery date?
                                    Montala

                                    This has already been stated a few times, but doesn't really answer the questions which are currently being asked.

                                     

                                    We all know what is supposed to happen, but more feedback would be very welcome, as a lot of customers are anxious as to where they actually stand in the 'queue'.

                                    • 15. Re: Still waiting for delivery date?
                                      DanielWray

                                      Ordered 3rd April, recieved email with orp reference number and nothing else

                                      • 16. Re: Still waiting for delivery date?
                                        Montala

                                        If you ordered on 3rd April you should still receive your RasPi by the end of June, but you probably won't hear anything else from them until they send the despatch email.... unless of course they send out another 'catch all' update in the meantime.

                                        • 17. Re: Still waiting for delivery date?
                                          faramog

                                          I registered interest on 3rd March ... not a dicky word since then !!!

                                          • 18. Re: Still waiting for delivery date?
                                            Crashedfiesta

                                            Same here even though on the front page of the Element 14 Pi bit it says:

                                             

                                            Hi Everyone,

                                             

                                            We’re excited to report that our next shipment of 4,000 Raspberry Pi’s has now left our manufacturers in Asia and will be on their way to customers next week! We have a further 12,000 Raspberry Pi’s due to arrive by the third week of May. We will have regular volume shipments thereafter. By early next week, all 110,000 customers who have ordered with element14 - wherever you are in the world - will receive a confirmed delivery date. As previously communicated, this will be no later than the end of June for those who ordered before April 18th.

                                             

                                            I've never recevied this alleged email.  It's a bit (i.e. a lot) annoying.

                                            • 20. Re: Still waiting for delivery date?
                                              widecr0w

                                              Same here.. just sent email to customer support.

                                              • 21. Re: Still waiting for delivery date?
                                                xxlxx

                                                My Order: ORP004308 Appointed on 30.3.2012. To date, no news! To date, not a commodity!

                                                • 22. Re: Still waiting for delivery date?
                                                  faramog

                                                  just spoke to an unhelpful RS person. I queried why I expressed by interest at the beginning of March and have yet to have any notification I can order (despite seemingly lots of people who did the same as me in April getting theirs.

                                                   

                                                  Useless !

                                                   

                                                  I am beginning to think this is all a great big waste of time !!

                                                  • 23. Re: Still waiting for delivery date?
                                                    pizdulla

                                                    I've placed the order on the 4th of April. They promised to send the T-shirt together with board.

                                                    Up to now I have no board and no T-Shirt.

                                                     

                                                    I am sad.

                                                    • 24. Re: Still waiting for delivery date?
                                                      Montala

                                                      If you ordered on 4th April, then you should receive it by the end of June, which is still 2 weeks away, and I understand that they are expecting to receive a large number of shipments in that time, so you will just have to be patient for a bit longer yet.

                                                      • 25. Re: Still waiting for delivery date?
                                                        Hawkb

                                                        I've heard of delivery time of 3 weeks for people in Europe.

                                                        If that's true, I doubt our Raspberry Pis will be delivered by the end of June if they haven't even been confirmed by now.

                                                        Order from April 1st.

                                                        • 26. Re: Still waiting for delivery date?
                                                          morgaine

                                                          Well, two weeks to go still, and they haven't broken their end-of-June promise yet.  I want to be positive about it until that time.  After all they gave a very firm committment.

                                                          • 27. Re: Still waiting for delivery date?
                                                            raspi1545

                                                            This happend to me! I emailed farnell with the order referance and they sent me the order confirmation with confirmed delivery date.

                                                            • 29. Re: Still waiting for delivery date?
                                                              Hawkb

                                                              Seems "Delivery before the end of June" is out the door, got this response today (ordered April 1st)

                                                               

                                                              Good evening

                                                               

                                                               

                                                              Please be advised your order will be despatched no later than the 5th July.#

                                                               

                                                              We thank you for your patience.

                                                               

                                                               

                                                              Kind regards

                                                               

                                                               

                                                              Rachel Wilson

                                                               

                                                              E-Channels Associate

                                                               

                                                              Rwilson@farnell.com

                                                              • 31. Re: Still waiting for delivery date?
                                                                Montala

                                                                As Morgaine says, their latest curent 'Delivery Update' which was dated 27th April, and which is still 'live' clearly states that "By early next week, all 110,000 customers who have ordered with element14 - wherever you are in the world - will receive a confirmed delivery date. As previously communicated, this will be no later than the end of June for those who ordered before April 18th."

                                                                 

                                                                If they now know that they will not be able to honour this firm comitment, then surely a revised statement should be issued NOW and not in two weeks time!

                                                                 


                                                                • 32. Re: Still waiting for delivery date?
                                                                  xoin

                                                                  Is it normal for element14 to just outright ignore there customers and give no information at all?

                                                                   

                                                                  I'm pretty sick of needing to find it myself and trust the unreliables stuff like above.

                                                                  • 33. Re: Still waiting for delivery date?
                                                                    agmonti

                                                                    I just received an email from a sales person in Farnell and the new delivery date for orders placed before April 14th is by the end of July.

                                                                    Ordered on April 1st (ORP010879), and still no news...

                                                                    • 34. Re: Still waiting for delivery date?
                                                                      Roger Wolff

                                                                      That cannot be true:

                                                                       

                                                                       

                                                                      the FAQ  http://www.element14.com/community/docs/DOC-43262/l/updated-28-may-frequently-asked-questions-about-raspberry-pi states: 

                                                                      Q. Are you on track with your promise to fill all back orders?

                                                                       

                                                                      A. Yes. We made a promise to customers who ordered before 18th April, that they would get their Pi’s before the end of June.  We are on track to keep that commitment.  We will have shipped out 41,000 Raspberry Pis by the end of May and our customers will have received, or will be receiving their Pis over the next few days.  We are on track to have shipped 100,000 Raspberry Pis by the end of June and have further production planned for delivery to customers in July.

                                                                       

                                                                      Q. Why can I no longer pre-order?  Why is my only option to register at the moment?

                                                                       

                                                                      A. We are currently on track to ship 100,000 Raspberry Pis by the end of June. In order to be fair, we have temporarily closed the option to pre-order until we have cleared all back orders.  As soon as most of the back orders have been delivered, we will again invite people who have registered to place their order. 

                                                                      i.e. about 100k people ordered by april 18th.

                                                                       

                                                                      Q. If I ordered before 18th April, what should I expect?

                                                                       

                                                                      A. Everyone who ordered before 18th April will definitely receive their Raspberry Pi before the end of June. (You'll also get an email letting you know when your unit actually ships!).

                                                                      Again confirmation of "before april 18th means before the end of june".

                                                                       

                                                                      It would NOT be a good move to let that schedule slip.....

                                                                      • 35. Re: Still waiting for delivery date?
                                                                        Hawkb

                                                                        The sales person told me it would be despatched no later than July 5th.

                                                                        Despatched =/= Received

                                                                         

                                                                        Farnell doesn't seem to have any guidelines for their sales persons. Everyone I see here comes with a different answer.

                                                                        Seems those sales persons are just making up dates to satisfy the customers.

                                                                         

                                                                        I wish we could get some clear communication of where they are at the moment instead of keep getting false information.

                                                                        • 36. Re: Still waiting for delivery date?
                                                                          jake1164

                                                                          My co-worker ordered his from RS three weeks ago and has shipping confirmation already.   

                                                                           

                                                                          I am tempted to cancel my order and place it with RS since I have an order invite from them.

                                                                          • 37. Re: Still waiting for delivery date?
                                                                            morgaine

                                                                            RS are running some two and a half months behind Farnell, according to the schedule they published --- http://www.raspberrypi.org/phpBB3/viewtopic.php?f=23&t=5449&p=102023#p102023

                                                                            • 38. Re: Still waiting for delivery date?
                                                                              Crashedfiesta

                                                                              I'd stick with Farnell if I were you.  Invitations from RS are waiting around 10 weeks putting delivery around the end of August (see Morgaines post).  I'd like to know how your co-worker ordered his three weeks ago.  Presumably he registered an interest really early on...

                                                                              • 39. Re: Still waiting for delivery date?
                                                                                jmanel

                                                                                I ordered to farnell on 4 March and I got the message that I would receive it before the end of june. But I haven't heard anything more from them.

                                                                                  I am a little nervous because I can not check the order because the webpage says username not valid. Hope everything is ok

                                                                                • 40. Re: Still waiting for delivery date?
                                                                                  Hawkb

                                                                                  Dear customer,

                                                                                   

                                                                                  We are sending you this message to update you on delivery of your Raspberry Pi.

                                                                                   

                                                                                  Unfortunately, due to unforeseen circumstances causing a delay in the supply chain, we can't send your order just yet, but it will be despatched the week commencing 02/07/2012. You will receive a confirmation email prior to your Raspberry Pi being shipped.

                                                                                   

                                                                                  We know that you have already been supremely patient, but please bear with us for a little while longer. We are sure that the wait will have been worth it once you can experience the limitless computing potential and enjoyment the Raspberry Pi offers.

                                                                                   

                                                                                  If you have any further questions, please visit our FAQ page on element14 for more information.

                                                                                   

                                                                                  Farnell element14

                                                                                   

                                                                                  • 41. Re: Still waiting for delivery date?
                                                                                    xxlxx

                                                                                    Dear customer,

                                                                                    We are sending you this message to update you on delivery of your Raspberry Pi.

                                                                                    Unfortunately, due to unforeseen circumstances causing a delay in the supply chain, we can't send your order just yet, but it will be despatched the week commencing 02/07/2012. You will receive a confirmation email prior to your Raspberry Pi being shipped.

                                                                                    We know that you have already been supremely patient, but please bear with us for a little while longer. We are sure that the wait will have been worth it once you can experience the limitless computing potential and enjoyment the Raspberry Pi offers.

                                                                                    If you have any further questions, please visit our FAQ page on element14 for more information.

                                                                                      Farnell element14

                                                                                    • 42. Re: Still waiting for delivery date?
                                                                                      MartinBzm

                                                                                      Promises, promises?!

                                                                                      I do hope I get to add a few bits and bobs to my order (already "confirmed" by supplying billing information) or I will be in the bush without power, SD-card etc.

                                                                                       

                                                                                      Oh by the way: RS confirmed three weeks later but has already delivered!

                                                                                       

                                                                                      Can't wait to have two and drive my co-worker nuts cause he's been waiting as well and has not yet recieved his "update" message !

                                                                                       

                                                                                      Cheers!

                                                                                      "So long and thanks..." - D.Adams

                                                                                      • 43. Re: Still waiting for delivery date?
                                                                                        roadrash

                                                                                        I ordered My PI on 2nd April and today received a mail from Farnell stating the following:

                                                                                         

                                                                                        Dear customer,

                                                                                        We are sending you this message to update you on delivery of your Raspberry Pi.

                                                                                        Unfortunately, due to unforeseen circumstances causing a delay in the supply chain, we can't send your order just yet, but it will be despatched the week commencing 02/07/2012. You will receive a confirmation email prior to your Raspberry Pi being shipped.

                                                                                        We know that you have already been supremely patient, but please bear with us for a little while longer. We are sure that the wait will have been worth it once you can experience the limitless computing potential and enjoyment the Raspberry Pi offers.

                                                                                        If you have any further questions, please visit our FAQ page on element14 for more information.

                                                                                        Farnell element14

                                                                                        • 44. Re: Still waiting for delivery date?
                                                                                          dmnkhhn

                                                                                          I got the same e-mail. Well at least they sent an e-mail……

                                                                                          • 45. Re: Still waiting for delivery date?
                                                                                            littlelen

                                                                                            I didn't even get an E-mail...

                                                                                            I did really got tired of waiting for my Rpi, then I found this thread. So I send them an Email by myself and got the answer "will be dispatched before 5th of July".. The answer did arrive quite fast, but for my respons with an additional question about "how about compensations and our T-shirts?"

                                                                                             

                                                                                            I havn't heard a word since...

                                                                                            • 46. Re: Still waiting for delivery date?
                                                                                              xoin

                                                                                              Lenny Axelsson wrote:

                                                                                               

                                                                                              I didn't even get an E-mail...

                                                                                              I did really got tired of waiting for my Rpi, then I found this thread. So I send them an Email by myself and got the answer "will be dispatched before 5th of July".. The answer did arrive quite fast, but for my respons with an additional question about "how about compensations and our T-shirts?"

                                                                                               

                                                                                              I havn't heard a word since...

                                                                                               

                                                                                              You seem to be better of than me, I don't even know who to e-mail.

                                                                                              • 47. Re: Still waiting for delivery date?
                                                                                                littlelen

                                                                                                I just emailed the "contact us"..

                                                                                                 

                                                                                                I really hope that the delivery home to Sweden will work really good, as alot of mails seems to fail nowadays...

                                                                                                 

                                                                                                But I've got an backup plan.. I'm going to use my Rpi in coop with my Arduino's to control and supervise my apartment, with the positioning of the Rpi hidden behind the TV... But as a Backup plan.. I think that I need ALOT of extra ducktape to attach my ASROCK ION 330HT behind my TV for now The plan was to hide all of the electronics behind the wallmounted TV..

                                                                                                • 48. Re: Still waiting for delivery date?
                                                                                                  CodeMeteor

                                                                                                  Funny, yesterday I got an e-mail from Farnell that my Raspberry Pi has been shipped. A few hours later I get the e-mail moste of us got about the delivery delay.

                                                                                                  It will be wait and see I guess.

                                                                                                  • 49. Re: Still waiting for delivery date?
                                                                                                    Roger Wolff

                                                                                                    Hihi. I personally think they mailed "too many" of those "your pi will be coming in the first week of july" Emails and that you ordered early march and are going to get it real soon now.

                                                                                                     

                                                                                                    Where are you? From your name I'm guessing Belgium. In that case I expect your 'pi to arrive today with UPS.

                                                                                                    • 50. Re: Still waiting for delivery date?
                                                                                                      CodeMeteor

                                                                                                      I'm indeed from Belgium. My order was placed 30 March.

                                                                                                       

                                                                                                      It would be realy nice if it already arrived today, although I hope my wife is home when they come to deliver it because it won't fit in our letterbox. It's to bad ther wasn't any tracking information in the e-mail.

                                                                                                      • 51. Re: Still waiting for delivery date?
                                                                                                        Roger Wolff

                                                                                                        In the meanwhile they've changed the packaging: The new packaging fits through the mailbox!

                                                                                                        • 52. Re: Still waiting for delivery date?
                                                                                                          jmanel

                                                                                                          I have received an email that the order will arrive on the beginning of july

                                                                                                          • 53. Re: Still waiting for delivery date?
                                                                                                            violin

                                                                                                            Yes, received this yesterday.

                                                                                                             

                                                                                                            “Unfortunately, due to unforeseen circumstances causing a delay in the supply chain, we can't send your order just yet, but it will be despatched the week commencing 02/07/2012. You will receive a confirmation email prior to your Raspberry Pi being shipped.”

                                                                                                            • 54. Re: Still waiting for delivery date?
                                                                                                              littlelen

                                                                                                              Just a Short question for you all..

                                                                                                               

                                                                                                              The ones that have recieved "“Unfortunately, due to unforeseen circumstances causing a delay in the supply chain, we can't send your order just yet, but it will be despatched the week commencing 02/07/2012. You will receive a confirmation email prior to your Raspberry Pi being shipped.”

                                                                                                               

                                                                                                              Did you get the "End of June" message earlier, before the "02/07/2012" one?

                                                                                                               

                                                                                                              Just wondering since I got the End of june message, then the latest dispatched on 5th of July message when I asked them.

                                                                                                              • 55. Re: Still waiting for delivery date?
                                                                                                                agmonti

                                                                                                                I received both.

                                                                                                                 

                                                                                                                April 27th:

                                                                                                                Dear customer,

                                                                                                                Having successfully passed its CE compliance testing, we can now confirm that your Raspberry Pi will be delivered by the end of June. You will receive a confirmation email prior to your Raspberry Pi being shipped.

                                                                                                                 

                                                                                                                And yesterday, the "July" one

                                                                                                                • 56. Re: Still waiting for delivery date?
                                                                                                                  surferpoint9819

                                                                                                                  I ordered on 31th March.

                                                                                                                   

                                                                                                                  A few weeks ago received the email saying my raspberry pi would be delivered at the end of june.

                                                                                                                   

                                                                                                                  Yesterday I received another email saying there's been a delay, my raspi will be dispatched the week commencing 25/06/2012.

                                                                                                                   

                                                                                                                  Today I checked my bank account balance and Farnell has already charged me.

                                                                                                                   

                                                                                                                  Hope it arrives soon :/

                                                                                                                  • 57. Re: Still waiting for delivery date?
                                                                                                                    xxlxx

                                                                                                                    Yes !!!

                                                                                                                     

                                                                                                                    Dear xxx

                                                                                                                    Your Raspberry Pi has now been shipped from our warehouse.

                                                                                                                     

                                                                                                                    Farnell Ref No: 177718xxx

                                                                                                                    Your Order number: ORP004308 31-MAR-12 13.53

                                                                                                                    • 58. Re: Still waiting for delivery date?
                                                                                                                      violin

                                                                                                                      I ordered mine on the 8th March straight after receiving an email of this particular product and then later on received a mid June delivery date.

                                                                                                                      • 59. Re: Still waiting for delivery date?
                                                                                                                        MasterSplinter

                                                                                                                        WOOOT!!

                                                                                                                         

                                                                                                                         

                                                                                                                        Dear Sxxx Hxxxxx

                                                                                                                        Below you will find a shipment confirmation that contains package-tracking information. The details of the items shipped are also listed for your records. An invoice confirmation will follow that confirms the completion of this transaction. Your order is being shipped and cannot be changed by you or by our Customer Service department.

                                                                                                                        If you would like to place another order with us, please visit us online.

                                                                                                                        Click Here to check the status of your order.

                                                                                                                        Shipment Acknowledgement follows:



                                                                                                                            Order Details:

                                                                                                                        Order Number: XXXXX

                                                                                                                        Your PO Number: XXXXXXXXX - Rlse Number:

                                                                                                                        Order Date: 03/08/2012

                                                                                                                        • 60. Re: Still waiting for delivery date?
                                                                                                                          jake1164

                                                                                                                          I placed my order with E14 on March 27th.  My co-worker signed up for notification from RS on the opening day and ordered his Pi sometime after May 8th and received it last week (Thursday or Friday).  I deleted my RS invintation otherwise I would go ahead and order it and see if it comes sooner than the E14 order.

                                                                                                                           

                                                                                                                          Moral of the story.. the schedule may say RS is behind.........

                                                                                                                          • 61. Re: Still waiting for delivery date?
                                                                                                                            CodeMeteor

                                                                                                                            Received my Raspberry Pi yesterday, the package of the Pi fits the letterbox perfectly. But because of the t-shirt I got with it was still to big, and the postman just stuffed it into my letterbox. Luckely there was no visible damage to the Pi, although I didn't had any time to test it.

                                                                                                                            • 62. Re: Still waiting for delivery date?
                                                                                                                              MasterSplinter

                                                                                                                              I just got my Pi today... Pending since 3/8/12...  I ordeed via the inviataion.  No tee though...

                                                                                                                              • 63. Re: Still waiting for delivery date?
                                                                                                                                poseidon1564

                                                                                                                                Still waiting for mine also.  I purchase mine back on March 26th, with no emails except for spammy ones. 

                                                                                                                                • 64. Re: Still waiting for delivery date?
                                                                                                                                  kazimir

                                                                                                                                  I still got no confirmation for any delivery date. I ordered on April 4th and the order confirmation was the last mail i received.

                                                                                                                                  I only have a "ORP" order id. What should i do next?

                                                                                                                                  • 65. Re: Still waiting for delivery date?
                                                                                                                                    roadrash

                                                                                                                                    I have just received confirmation of shipment for my PI and that was after reciving that email telleing i would have to wait until July.  I reckon that email was sent to everyone still waiting so receiving it obviously doesn't mean you will have to wait that long just maybe.

                                                                                                                                     

                                                                                                                                    ordered mine 2nd April

                                                                                                                                    • 66. Re: Still waiting for delivery date?
                                                                                                                                      cullimore

                                                                                                                                      same here, ordered on the 2nd April. hopefuly its on its way as a few people are getting theirs though the letter box.

                                                                                                                                      • 67. Re: Still waiting for delivery date?
                                                                                                                                        bweber34711

                                                                                                                                        Hello, I ordered mine from Newark USA on March 19th. I have never received an email but on their website my order status has been back ordered. The first estimated ship date was in August and then the 19th of June. Now it reads June 28th. I never received an email at all from them. I know better about Spam control and have checked there as well. No emails! I just checked and it still says June 28th. Today is the 27th and hope it is true. I doubt I'll get it before the end of June like promised though. I'm hoping to get it soon as a comparison review for Element 14 is past due and I want to wait for the Pi. Please send it!

                                                                                                                                        • 68. Re: Still waiting for delivery date?
                                                                                                                                          pizdulla

                                                                                                                                          Exactly the same situation with me! I ordered on the 4th of April and up to now have only OPR number, which was fortunately saved from the confirmation webpage.

                                                                                                                                           

                                                                                                                                          What i got from the discussion is people who get RPi now had ordered it approximately one month before me. Most likely we are at the and of the queu

                                                                                                                                          • 69. Re: Still waiting for delivery date?
                                                                                                                                            violin

                                                                                                                                            As already said here, I ordered mine on the 8th March and have just received an email saying it has now been "shipped".

                                                                                                                                            • 70. Re: Still waiting for delivery date?
                                                                                                                                              cullimore

                                                                                                                                              Morning,

                                                                                                                                               

                                                                                                                                              Ordered mine the 2nd April. got a ORP number then heard nothing till the email people got saying end of june.

                                                                                                                                              Got an email late last night and my order has been posted. so if you pre ordered around this time, your PI could be on its way

                                                                                                                                              • 71. Re: Still waiting for delivery date?
                                                                                                                                                tknoops

                                                                                                                                                Ordered 10th of April, order number in the 28000 range and no information at all whether shipping is delayed or if it even shipped.

                                                                                                                                                • 72. Re: Still waiting for delivery date?
                                                                                                                                                  dmnkhhn

                                                                                                                                                  Same here. My order has been shipped today (ordered on April 2nd)…

                                                                                                                                                  • 73. Re: Still waiting for delivery date?
                                                                                                                                                    stokiesam

                                                                                                                                                    I am honestly amazed at some of the reactions on here to delays/lack of information about shipping. We have all ordered a completely new device that was only released to manufacture a few months ago and which has received orders probably well in excess of 100,000 units. How surprising would it be to find that the supply chain struggles to keep pace with demand and also has problems keeping people informed. We all surely know that the PI is a low-profit article for two major component suppliers to be selling, and that they each have a massive commercial operation to run selling their main lines of product.

                                                                                                                                                     

                                                                                                                                                    Let's face it, what you have ordered is a toy, no more, no less; not having it for a few weeks won't damage your health or wealth, so would it not be advisable to stop behaving like children who have been denied an ice-cream and just demonstrate a little patience?

                                                                                                                                                     

                                                                                                                                                    To react like one poster who says he is going to tell his boss to boycott Farnell and that he will throw his PI into a corner and not use it when it eventually arrives is surely a massive over-reaction and just typical of our culture that demands everything NOW!

                                                                                                                                                     

                                                                                                                                                    Not my intention to upset anyone, just trying to be a grown-up!

                                                                                                                                                    • 74. Re: Still waiting for delivery date?
                                                                                                                                                      amjl2000

                                                                                                                                                      "what you have ordered is a toy"

                                                                                                                                                       

                                                                                                                                                      Mothercare has an account login and 'track my order' page

                                                                                                                                                      • 75. Re: Still waiting for delivery date?
                                                                                                                                                        Roger Wolff

                                                                                                                                                        Sam,

                                                                                                                                                        Suppose farnell would have a list:

                                                                                                                                                           number-of-orders-before day XXX,

                                                                                                                                                        and a list

                                                                                                                                                          number-of-deleveries until day YYY

                                                                                                                                                         

                                                                                                                                                        Either or both can be with "week" granularity. If you don't want to publish the number-of-orders you've recieved because RS may be looking, lookup each of the numbers in the XXX list on the other list and publish the relationship.

                                                                                                                                                         

                                                                                                                                                        Now what would you think costs more effort: Put the list somewhere public, so that everybody can take a guess at when their pi will be delivered, or take numerous support calls in the normal call centers when say 5-10% of the clients who ordered call to ask about their order?

                                                                                                                                                         

                                                                                                                                                        What annoys people here is that it seems the tradeoff is clear: Just publish the list and hope you can prevent 80-90% of those support calls.

                                                                                                                                                        • 76. Re: Still waiting for delivery date?
                                                                                                                                                          sodium

                                                                                                                                                          Agreed :-)

                                                                                                                                                           

                                                                                                                                                          The reason I am SO harsh to Farnell is just because they do not take us as a customer serious...

                                                                                                                                                          I registered on the day the Pi site came alive at RS and Farnell

                                                                                                                                                          heared nothing from both until Farnell (31/3) told me to order it (and at that point ther was no forum or other OFFICIAL information)

                                                                                                                                                          weeks of nothing, no update, or other info -- lots of false or non information...

                                                                                                                                                           

                                                                                                                                                          on 28/5 I got the information from RS to order the Pi had a clear update when it should arrive and is currently on route to my home (within the timeline given by RS)

                                                                                                                                                           

                                                                                                                                                          The Pi I ordered from Farnell when it finally enters my home will be given to a colleage (I have mailed them to cancel it -- no answer, sent a PM -- no answer -- opened a trouble ticket and got a default non answer)

                                                                                                                                                           

                                                                                                                                                          My conclusion: Farnell does not do customercare, and when my boss asked me about the company I told him this story...

                                                                                                                                                          • 77. Re: Still waiting for delivery date?
                                                                                                                                                            morgaine

                                                                                                                                                            The point we're making in a companion thread --- http://www.element14.com/community/thread/18851?tstart=0  --- is a bit more positively actionable by Farnell than just more queries and complaints, I think.

                                                                                                                                                             

                                                                                                                                                            If they point us at regular Farnell accounts on export.farnell.com then we can examine the status of our orders ourselves, without pestering them continuously.  Human support is VERY VERY EXPENSIVE, whereas computer time costs next to nothing, and the regular Farnell ordering and account self-management process is very good quality and helpful.  Why Farnell has abandoned it for Pi I have no idea.  All this extra human customer support (despite being perceived as poor support by many) is costing them money, pleasing nobody, and tarnishing their very good name.

                                                                                                                                                             

                                                                                                                                                            Please enable regular Farnell accounts.

                                                                                                                                                             

                                                                                                                                                            Morgaine.

                                                                                                                                                            • 78. Re: Still waiting for delivery date?
                                                                                                                                                              stokiesam

                                                                                                                                                              I am obviously not totally aware of the problem people have had in contacting Farnell, however my main point is still valid. Eventually, everyone will get a PI; no money will be taken until it is shipped; it really is not life-threatening if no-one can tell you exactly when you will get it. Why continuously call customer support? It reminds me totally of the child in the toy-shop crying 'I want it now, why can't I have it?!!'

                                                                                                                                                               

                                                                                                                                                              If anyone can give me a logical, sensible reason why a supplier needs to be contacted repeatedly over the supply of a non-urgent product that will not be charged for until it is shipped, I will be very surprised.

                                                                                                                                                              • 79. Re: Still waiting for delivery date?
                                                                                                                                                                tknoops

                                                                                                                                                                The problem is not that people have to wait for is, the problem is the poor communication and not sticking to dates mentioned before. I have no problem waiting for another month or even longer, as long as they inform me that my order has been pushed back.

                                                                                                                                                                 

                                                                                                                                                                If it's a luxuary item or not does not matter. If you agree to something, you stick to that, or inform customers that their item will be shipped late. This is just poor business conduct.

                                                                                                                                                                • 80. Re: Still waiting for delivery date?
                                                                                                                                                                  Roger Wolff

                                                                                                                                                                  Sam,

                                                                                                                                                                  Back in December I was thinking: This Raspberry pi would be nice to do home automation. Add a few hardware-interfaces into the real world, and you're set to go.

                                                                                                                                                                   

                                                                                                                                                                  I decided that it would be an interesting business plan to design, build and sell those myself.

                                                                                                                                                                   

                                                                                                                                                                  The Foundation didn't plan on offering such products. I'm not competing against them. Farnell doesn't plan on offering such products, so I'm not competing against them. Everybody cool, right?

                                                                                                                                                                   

                                                                                                                                                                  Then the delays started piling up.

                                                                                                                                                                   

                                                                                                                                                                  I've heard of people who have looked at the specs of the 'pi. Decided it would be a nice "core" for a project. Whatever that project might be. Some of those projects have a deadline. Say for example a "june" deadline. In November the news was: alpha boards now, you'll be able to buy them before the end of the year. If you're a highschool student and planning a last-year project, does that sound like a showstopper? No! Alpha boards in January. Big announcement in february. Last possible day of february. Not: buy them now, but "buy them at farnell". Farnell wasn't prepared, and couldn't accept payment methods that were announced well in advance that WOULD be accepted.

                                                                                                                                                                   

                                                                                                                                                                  Here is an example of a final project in a Belgian highschool university:

                                                                                                                                                                  http://www.youtube.com/watch?v=v6QUDKWm_KQ&feature=youtu.be

                                                                                                                                                                  Suppose that 6, 7 months ago, they had decided to go raspberry. Don't you think they have a right to know when their 'pi will arrive?

                                                                                                                                                                   

                                                                                                                                                                  I have the impression that for YOU it's "just a toy". And for YOU "it doesn't matter when it comes". Of course it is human nature to think that others will have similar goals and attitude. But that isn't always the case.....

                                                                                                                                                                  • 81. Re: Still waiting for delivery date?
                                                                                                                                                                    morgaine

                                                                                                                                                                    Sam Evans wrote:

                                                                                                                                                                     

                                                                                                                                                                    If anyone can give me a logical, sensible reason why a supplier needs to be contacted repeatedly over the supply of a non-urgent product that will not be charged for until it is shipped, I will be very surprised.

                                                                                                                                                                     

                                                                                                                                                                    Sam, you're evidently happy with a non-interactive ordering service.  And that is totally fine, for you.

                                                                                                                                                                     

                                                                                                                                                                    However, not everyone is you.  Others have higher expectations, and some people have actual deadlines, as Roger explained.  For me, I have the high expectations of good quality service to which I have become accustomed from Farnell.  Nothing less than online account self-management and order tracking is satisfactory.

                                                                                                                                                                     

                                                                                                                                                                    Morgaine.

                                                                                                                                                                    • 82. Re: Still waiting for delivery date?
                                                                                                                                                                      xoin

                                                                                                                                                                      Sam Evans wrote:

                                                                                                                                                                       

                                                                                                                                                                      I am honestly amazed at some of the reactions on here to delays/lack of information about shipping. We have all ordered a completely new device that was only released to manufacture a few months ago and which has received orders probably well in excess of 100,000 units. How surprising would it be to find that the supply chain struggles to keep pace with demand and also has problems keeping people informed. We all surely know that the PI is a low-profit article for two major component suppliers to be selling, and that they each have a massive commercial operation to run selling their main lines of product.

                                                                                                                                                                      Then there is us, the people that didn't even get a automatic confirmation e-mail. The only way we can find out what the hell is going on is by contacting customer support.

                                                                                                                                                                      • 83. Re: Still waiting for delivery date?
                                                                                                                                                                        violin

                                                                                                                                                                        I have absolutely no complaints with Farnell. I have been kept in the loop over it by them from the word go and it has never been an item for me that I wanted – or needed the next following day.

                                                                                                                                                                        • 84. Re: Still waiting for delivery date?
                                                                                                                                                                          dnaman

                                                                                                                                                                          Moment of truth for me.

                                                                                                                                                                           

                                                                                                                                                                          Newark/Element14- Canada Order date Mar 21

                                                                                                                                                                           

                                                                                                                                                                          I was intially just shown as status: back ordered then I was shown as status: back-ordered with an expected ship date of 19 June. A month or so ago, that date was changed to 28 June.

                                                                                                                                                                           

                                                                                                                                                                          Some time today, the status was changed to "Received (currently being processed)" with the expected ship date unchanged at 28 June.

                                                                                                                                                                           

                                                                                                                                                                          It's 8 pm on 28 June here .....

                                                                                                                                                                          • 85. Re: Still waiting for delivery date?
                                                                                                                                                                            Macmuchmore

                                                                                                                                                                            I'm in same boat. Ordered in March. Status of order is "Received". Expected ship date of June 28. After all the promises and missed commitments, I have pretty much given up on ever receiving my order. The way this has been handled is terrible and not professional..  Anyways, if I ever get the RP, I guess I will be happy.... Someday.....

                                                                                                                                                                            • 86. Re: Still waiting for delivery date?
                                                                                                                                                                              morgaine

                                                                                                                                                                              I'm certain that Element 14's community reps here are 100% aware of the communication shambles.  What we can't know though is whether they have been able to make this known to the people with the authority to improve the situation.

                                                                                                                                                                               

                                                                                                                                                                              I've contracted to companies who have rooms full of low-paid customer-facing staff, and those employees typically feel very powerless.  Reacting to a visible problem and making waves to encourage change (or even passing on bad news) is considered detrimental to employment prospects.  Even when the official company policy is more liberal than this, sometimes their immediate supervisor is close-minded and gives the helpful support person a black mark for making his job more complicated.  The real world is a bit messy like that.

                                                                                                                                                                               

                                                                                                                                                                              Once again, I'll say that I see only one way out of this situation:  make Raspberry Pi boards available ex-stock, FAST.  It's the only good way of overcoming the many support woes that come with pre-ordering and waiting.  I'm a bit worried that the production rate falls short of "fast", by some considerable margin.

                                                                                                                                                                               

                                                                                                                                                                              Morgaine.

                                                                                                                                                                              • 87. Re: Still waiting for delivery date?

                                                                                                                                                                                Another way out of this situation is to be honest that the current hardware

                                                                                                                                                                                is essentially beta hardware, and the current software is beta software,

                                                                                                                                                                                and the user's guide has yet to be published.  Most manufacturers put a

                                                                                                                                                                                cap on the number of beta units distributed.  The typical goal is to have

                                                                                                                                                                                enough beta units to smoke out the important flaws, but not so many as to

                                                                                                                                                                                overwhelm the ability to provide good customer support or to make a

                                                                                                                                                                                bad first impression on a large segment of the market.

                                                                                                                                                                                • 88. Re: Still waiting for delivery date?
                                                                                                                                                                                  morgaine

                                                                                                                                                                                  coder27 wrote:

                                                                                                                                                                                   

                                                                                                                                                                                  Another way out of this situation is to be honest that the current hardware

                                                                                                                                                                                  is essentially beta hardware.

                                                                                                                                                                                   

                                                                                                                                                                                  RPF is in denial that the current Model B board needs a redesign to be of production quality, as far as we can tell from their public (lack of) comments.  As long as it remains that way, Farnell and RS have their hands tied about what they can say without creating a PR disaster.

                                                                                                                                                                                   

                                                                                                                                                                                  Every engineer knows that there is no engineering progress possible if faults are not acknowledged.  Unfortunately RPF seems to be much more in tune with the PR process than the engineering process.

                                                                                                                                                                                  • 89. Re: Still waiting for delivery date?

                                                                                                                                                                                    Farnell did a good job of recognizing that Fedora14 needed to be pulled,

                                                                                                                                                                                    so there is some hope they are on top of things.  I suspect that Pete Lomas

                                                                                                                                                                                    does not have much time available for pcb redesign, based both on his

                                                                                                                                                                                    disappearance from this forum, and based on his linked-in profile which shows

                                                                                                                                                                                    that as of May 2012 he has taken on the job of "director of engineering"

                                                                                                                                                                                    for Norcott, which perhaps requires more of his time.

                                                                                                                                                                                     

                                                                                                                                                                                    http://uk.linkedin.com/in/petelomasnorcott

                                                                                                                                                                                     

                                                                                                                                                                                    So the RPF focus on PR may be somewhat out of necessity for lack

                                                                                                                                                                                    of engineering resources; that's my speculation anyway.

                                                                                                                                                                                     

                                                                                                                                                                                    Edited to add:

                                                                                                                                                                                    It made sense for Pete and/or Norcott to invest engineering design effort

                                                                                                                                                                                    for the beta boards and the production boards, with the expectation that

                                                                                                                                                                                    they would recover this investment during the production phase.  But after

                                                                                                                                                                                    the beta production run was truncated, and the mass production was moved

                                                                                                                                                                                    to China, I suspect this investment no longer made sense.

                                                                                                                                                                                     

                                                                                                                                                                                    There was some talk of perhaps having Norcott manufacture Model A boards,

                                                                                                                                                                                    but that doesn't seem to be happening either. 

                                                                                                                                                                                    • 90. Re: Still waiting for delivery date?
                                                                                                                                                                                      bweber34711

                                                                                                                                                                                      This is exactly what happened to me but my order date was with Newark USA and on March 19th. I just checked hoping my order status would say processing but now the estimated ship date was changed from June 28th to July 5th. I have never received an email regarding these changes. The only way is for me to keep checking with Newark on my order history. Not complaining just reacting to all these emails. I'm patient enough but wish they could communicate better.

                                                                                                                                                                                      • 91. Re: Still waiting for delivery date?
                                                                                                                                                                                        dnaman

                                                                                                                                                                                        Yeah .... I just rechecked mine this morning. It now says status: back-ordered, expected ship date: July 5

                                                                                                                                                                                         

                                                                                                                                                                                        While the ship date might slip a little, how can the status change back from "Received" to "Back-Ordered"?

                                                                                                                                                                                        • 92. Re: Still waiting for delivery date?
                                                                                                                                                                                          roadrash

                                                                                                                                                                                          Got mine this morning and looking forward to trying it.  Got the T shirt as well and fits a treat.  Double Bonus

                                                                                                                                                                                          • 93. Re: Still waiting for delivery date?
                                                                                                                                                                                            bweber34711

                                                                                                                                                                                            Apparently the Estimated shipping date doesn't mean anything. I just received a Private Mail from Customer Support and they now say it will be shipping July 12th.

                                                                                                                                                                                            • 94. Re: Still waiting for delivery date?
                                                                                                                                                                                              morgaine

                                                                                                                                                                                              Stay in touch folks after this long delivery saga is over.  Remember that it's the Pi projects that really matter.

                                                                                                                                                                                               

                                                                                                                                                                                              'Hope to get mine in next week.

                                                                                                                                                                                              • 95. Re: Still waiting for delivery date?
                                                                                                                                                                                                tknoops

                                                                                                                                                                                                Yesterday I mailed customer support and I got a reply this morning saying that the expected shipping date is 7th of july. Later this afternoon I got an email saying it has shipped and should arrive at 7th of july latest (which seems correct considering the 2-5 day shipping time for mainland europe).

                                                                                                                                                                                                 

                                                                                                                                                                                                Thanks Farnell.

                                                                                                                                                                                                • 96. Re: Still waiting for delivery date?
                                                                                                                                                                                                  amjl2000

                                                                                                                                                                                                  tknoops, exactly the same as me. In fact accordingo their deliver blurb I should expect mine in 2 days from delivery, so Monday perhaps.

                                                                                                                                                                                                  I wish I'd emailed them earlier, it seems a coincidence that after emailing them, I suddenly find it has been dispatched!

                                                                                                                                                                                                  • 97. Re: Still waiting for delivery date?
                                                                                                                                                                                                    violin

                                                                                                                                                                                                    Mine arrived just now. Thanks Farnell. - That is probably all it is amjl2000, coincidence.

                                                                                                                                                                                                    • 98. Re: Still waiting for delivery date?
                                                                                                                                                                                                      cullimore

                                                                                                                                                                                                      I got mine this morning too, and the free t shirt. Now to play around with it. Thanks farnell. :)

                                                                                                                                                                                                      • 99. Re: Still waiting for delivery date?
                                                                                                                                                                                                        violin

                                                                                                                                                                                                        Yeah, the tee-shirt as well.   Out of interest was yours also ordered on - or around the March 8th date?

                                                                                                                                                                                                        • 100. Re: Still waiting for delivery date?
                                                                                                                                                                                                          dnaman

                                                                                                                                                                                                          The slipped date of 5 June has now slipped again to 12 July

                                                                                                                                                                                                           

                                                                                                                                                                                                          Pathetic!

                                                                                                                                                                                                          • 101. Re: Still waiting for delivery date?
                                                                                                                                                                                                            dnaman

                                                                                                                                                                                                            er ..... that should have read "The slipped date of 5 July ....."

                                                                                                                                                                                                            • 102. Re: Still waiting for delivery date?
                                                                                                                                                                                                              hermit

                                                                                                                                                                                                              I am still waiting on my shippping date, they changed my shipping date three times, i place my order on 19th march.

                                                                                                                                                                                                              • 103. Re: Still waiting for delivery date?
                                                                                                                                                                                                                bweber34711

                                                                                                                                                                                                                Just an update. My estimated delivery date on Newark has changed once more to July 12th. It looks like we are approaching the original August date!

                                                                                                                                                                                                                • 104. Re: Still waiting for delivery date?
                                                                                                                                                                                                                  dnaman

                                                                                                                                                                                                                  There are times when I wonder if there is some "squeaky wheel" syndrom going on. That is, they ship to the people who give them a hard time by transferring orders slated for the ones that wait quietly, and then slip the ship dates of the latter.

                                                                                                                                                                                                                   

                                                                                                                                                                                                                  Might explain why mine went from "back-ordered" to "arrived" and back to "back-ordered" again (with a consequent slip in the ship date).

                                                                                                                                                                                                                  • 105. Re: Still waiting for delivery date?

                                                                                                                                                                                                                    Hi Herb,

                                                                                                                                                                                                                         I apologize that your date is changing. I am going to send you a private message so that we can keep your information confidential but then we can take a look into your order.

                                                                                                                                                                                                                    -Newark/element14 Raspberry Pi Customer Support

                                                                                                                                                                                                                    • 106. Re: Still waiting for delivery date?

                                                                                                                                                                                                                      Hi Siriam,

                                                                                                                                                                                                                           I apologize that you are experiencing delays with your order. We will be happy to help and provide a firm ship date for you. I will send you a private message so that we keep your order informaiton confidential. Thank you.

                                                                                                                                                                                                                      -Newark/element14 Raspberry Pi Customer Support

                                                                                                                                                                                                                      • 107. Re: Still waiting for delivery date?
                                                                                                                                                                                                                        compty

                                                                                                                                                                                                                        I ordered mine on 24th June. I know that I will have to wait a long time, but is there a prediction on when I should recieve it. Also I cannot track my order status as I ordered as a guest, but have now created an account. Is there any way I can track my order?

                                                                                                                                                                                                                         

                                                                                                                                                                                                                        Thanks

                                                                                                                                                                                                                        • 108. Re: Still waiting for delivery date?
                                                                                                                                                                                                                          Subiewrx

                                                                                                                                                                                                                          I placed my order April 22nd and have yet to hear anything about a ship date.  I order just says that it is backordered.  Has there been any updated shipping info??

                                                                                                                                                                                                                           

                                                                                                                                                                                                                          Thanks

                                                                                                                                                                                                                          Russ

                                                                                                                                                                                                                          • 109. Re: Still waiting for delivery date?
                                                                                                                                                                                                                            dnaman

                                                                                                                                                                                                                            Russ, I don't know where you ordered from. Mine is from Newark-Element14. On the My Orders page, the first screen shows all the orders you've made with status but for the oustanding order just says "Back Ordered". You have to then click on the Order Number and that takes you to a second screen with delivery date. Like I say, that's how it works with Newark ymmv.

                                                                                                                                                                                                                             

                                                                                                                                                                                                                            I ordered on Mar 21 and now have an expected ship date of 16 July ..... however they are currently slipping that date almost one day per day so your guess is as bad as mine when I'll get it - let alone you.

                                                                                                                                                                                                                            • 110. Re: Still waiting for delivery date?
                                                                                                                                                                                                                              Roger Wolff

                                                                                                                                                                                                                              I ordered mine on 24th June.

                                                                                                                                                                                                                              My guess: Mid to late august.

                                                                                                                                                                                                                               

                                                                                                                                                                                                                              I ordered mine on 22th april.

                                                                                                                                                                                                                              My guess: early august.

                                                                                                                                                                                                                              • 111. Re: Still waiting for delivery date?

                                                                                                                                                                                                                                Well, some people were forced to pay it a lot of time before delivery so... That's the logic for some.

                                                                                                                                                                                                                                • 112. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                  Subiewrx

                                                                                                                                                                                                                                  I placed my order with Newark-Element14.  When I look at my order PO, the ship date/tracking is just blank.  I will give it till the end of the month and if I am still running blind, I will just cancel my order.  At this point I am really starting to lose faith in it ever showing up, so it might be time to move onto another project.


                                                                                                                                                                                                                                  Russ

                                                                                                                                                                                                                                  • 113. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                    violin

                                                                                                                                                                                                                                    I don’t think you should lose faith in it ever turning up. From March 8th to June 30th that is nearly 4mths for me. It will eventually turn up; you just have to be patient and when it does eventually turn up I think you will be very pleased with it as I was/am. I know Farnell/Newark is doing the best they can under the supply issues encountered.

                                                                                                                                                                                                                                    • 114. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                      dnaman

                                                                                                                                                                                                                                      Hey, I can be as patient as the next guy if they give me a realistic date and stick to it ..... instead of giving a date and then every time it gets close they drop it back a bit.

                                                                                                                                                                                                                                       

                                                                                                                                                                                                                                      Mine has gone from 18-June to 28-June to 5-July to 12-June and (yesterday) to 16-June. I'll be very surprised if they ship it before sometime in August. This all gives a very convincing imitation the whole thing being out of control.

                                                                                                                                                                                                                                       

                                                                                                                                                                                                                                      Funny thing is that, if they had given me, say, an August date up front (and stuck to it) I'd be waiting quite patiently now.

                                                                                                                                                                                                                                      • 115. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                        violin

                                                                                                                                                                                                                                        I my expected arrival date was pushed back at least once, maybe twice, I can’t remember, but there again It wasn’t an item that I was pushed for and just let things ride and although I have tested it out and am very happy with it as it goes, I have just shelved it for the time being for protects with other development boards that I have in my possession, that I wish to continue with first.

                                                                                                                                                                                                                                        • 116. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                          bweber34711

                                                                                                                                                                                                                                          Hello all, Just an update. I received my Rasberry Pi this past weekend! It was delivered on Saturday the 9th of July. It came in a barely sufficient envelope with some padding. Its in a small box and the total weight is less than 10 ounces. I did not receive a T-shirt with it. Now I can get to work on the Pi and check it out! I am happy it was received and don't have too much problems with the shipping delays. So I ordered on March 19th and received on July 9th. It wasn't the longest I've waited for a product though. My ham radio (FT-817ND from Yaesu) took over six months sitting in back order status! I hope everyone gets theirs' without too much wait. Thanks, Butch

                                                                                                                                                                                                                                          • 117. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                            moftangiu

                                                                                                                                                                                                                                            The problem is indeed, the lack of communications on this problem. I ordered mine on 3rd April and it should be arrived until end of June, then in the week commencing 2-July, than ... nothing.

                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                            Further more, to make things worse, when I ordered I did it directly from site, without an account and therefore I can't track anything.

                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                            And the cherry on top of the cake is that my order number is ORP020210 and I read around here from another customer, with higher order number that she received the order, as it should, on 2nd July.

                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                            So .. suffering

                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                            Anyone help please?

                                                                                                                                                                                                                                            • 118. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                              dnaman

                                                                                                                                                                                                                                              Holy moly Butch, where are you in the world that 9 July is on a Saturday?

                                                                                                                                                                                                                                               

                                                                                                                                                                                                                                              Or .... maybe there's a time-schizm somewhere .... hey that's a thought - it might explain the screwd up deliveries.

                                                                                                                                                                                                                                               

                                                                                                                                                                                                                                              • 119. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                Roger Wolff

                                                                                                                                                                                                                                                Yeah, I see two possibilities. Either he got his 'pi from the future on saturday the 9th of july 2011 about 8 months before the big announcement, and only now told us about it, or he got his 'pi on saturday the 9th of july 2016, and travelled back in time to tell us about it today.....

                                                                                                                                                                                                                                                 

                                                                                                                                                                                                                                                (On the other hand, there might be another explanation.... :-) )

                                                                                                                                                                                                                                                • 120. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                  morgaine

                                                                                                                                                                                                                                                  Roger Wolff wrote:

                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                  (On the other hand, there might be another explanation.... :-) )

                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                  Yup, inflation.

                                                                                                                                                                                                                                                  • 121. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                    bweber34711

                                                                                                                                                                                                                                                    Holy Moly is right! I looked at the calendar wrong! How can that be? Today is the 9th of July and a Monday, doesn't that count for something? Anyway, it was truly a shock getting the 'pi so that could have confused me all weekend!

                                                                                                                                                                                                                                                    • 122. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                      dnaman

                                                                                                                                                                                                                                                      > Yup, inflation.

                                                                                                                                                                                                                                                       

                                                                                                                                                                                                                                                       

                                                                                                                                                                                                                                                      Well, if space-time is doing to that again, anything could happen. We might even get our R-Pi's!

                                                                                                                                                                                                                                                       

                                                                                                                                                                                                                                                      • 123. Re: Still waiting for delivery date?

                                                                                                                                                                                                                                                        Hi Russell,

                                                                                                                                                                                                                                                             I have sent you an order status update via email. You should be receiving it shortly. Please feel free to contact us if you have any quesitons. Thank you and have a wonderful day.

                                                                                                                                                                                                                                                         

                                                                                                                                                                                                                                                        -Newark/element14 Raspberry Pi Customer Support

                                                                                                                                                                                                                                                        • 124. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                          moftangiu

                                                                                                                                                                                                                                                          Could you help me please with an update for order ORP020210? Was placed on 3rd April and latest delivery date was for week 2-9.07 but that didn't happened.

                                                                                                                                                                                                                                                           

                                                                                                                                                                                                                                                          Thank you!

                                                                                                                                                                                                                                                          • 125. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                            Subiewrx

                                                                                                                                                                                                                                                            The reason that I said I am losing faith, is because up till I started asking in this forum, I just had a item that was backordered without a expected delivery date.  While I have been waiting, people who ordered on april 18th have already stated that theirs have arrived.  I order 4 days later and can't even get a backorder date or even a email telling me what is going on.

                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                            Now, since I asked in this thread, I now have a expected delivery date (8-15, so 4 basically 4 months) and someone from Newark actually sent me a email.  Now, if some of these items would have taken place even a month ago when they made the statement that all orders placed before 4-18 will be delivered by 6-30, there would not be any issues.  A little communication goes a long way.

                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                            Russ

                                                                                                                                                                                                                                                            • 126. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                              scotta1980

                                                                                                                                                                                                                                                              please can you tell me when my Raspberry Pi is going to be dispatched reference number: ORP033820

                                                                                                                                                                                                                                                              thanks

                                                                                                                                                                                                                                                              • 127. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                pizdulla

                                                                                                                                                                                                                                                                I received my Pi and T-shirt just today (I am in Germany). I placed the order at the 4th of April and my reference number was ORP025675

                                                                                                                                                                                                                                                                At the 30th of June I get email with shipping information where the term of delivery was about 3-5 working days.

                                                                                                                                                                                                                                                                 

                                                                                                                                                                                                                                                                I think everuthing happened as they promissed, and I mostly satisfied with service. May be they could be more communicable and send more emails. But in principle everything was nice.

                                                                                                                                                                                                                                                                • 128. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                  morgaine

                                                                                                                                                                                                                                                                  Herb Michael wrote:

                                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                                  > Yup, inflation.

                                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                                  Well, if space-time is doing to that again, anything could happen. We might even get our R-Pi's!

                                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                                  Oh wow!  I was referring to the other kind of inflation, the kind created by inept handwavers pretending they understand money.  But you're right, this could be the kind of inflation that followed the Big Bang, and it's easy to see the source of it:  Pi hype!  It's even obvious from the name:  Pi hype[rinflation].

                                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                                  You're really onto something there, it would explain so many things!  For example, cosmologists postulate Dark Matter to explain the missing mass of the universe, but have they even factored in the immense mass of Pi fanbois?  I bet they forgot that one!

                                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                                  This really deserves a lot more serious thought ...

                                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                                  Morgaine.

                                                                                                                                                                                                                                                                  • 129. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                    dnaman

                                                                                                                                                                                                                                                                     

                                                                                                                                                                                                                                                                    Oh wow!  I was referring to the other kind of inflation, the kind created by inept handwavers pretending they understand money. 

                                                                                                                                                                                                                                                                    (Yeah, I know )

                                                                                                                                                                                                                                                                     

                                                                                                                                                                                                                                                                     

                                                                                                                                                                                                                                                                    But you're right, this could be the kind of inflation that followed the Big Bang, and it's easy to see the source of it:  Pi hype!  It's even obvious from the name:  Pi hype[rinflation].

                                                                                                                                                                                                                                                                     

                                                                                                                                                                                                                                                                     

                                                                                                                                                                                                                                                                    rotfl !

                                                                                                                                                                                                                                                                     

                                                                                                                                                                                                                                                                    This really deserves a lot more serious thought ...

                                                                                                                                                                                                                                                                     

                                                                                                                                                                                                                                                                    Well for one thing, if we are in another inflationary period, the values of various physical "constants" such as - oh..... to take any random example .....say pi - will be changing (rather rapidly). And you know that might just be reflected in my rapidly changing shipping date.

                                                                                                                                                                                                                                                                     

                                                                                                                                                                                                                                                                    • 130. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                      morgaine

                                                                                                                                                                                                                                                                      The facts are incontrovertible!  I'm sure there's a Nobel Prize coming.  How do you feel about travelling to Sweden?

                                                                                                                                                                                                                                                                      • 131. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                        moftangiu

                                                                                                                                                                                                                                                                        I don't get it .. my reference number is ORP020210 (placed 3rd April), waaaay ahead other orders number i seen around here. And there is no sign, no despatch mail, no delay mail, no one i could ask, nothing.

                                                                                                                                                                                                                                                                         

                                                                                                                                                                                                                                                                        It's frustrating...

                                                                                                                                                                                                                                                                        • 132. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                          amjl2000

                                                                                                                                                                                                                                                                          Have you tried emailing sales? When I did, I coincidentally (?) had an email saying my pi was dispatched. I think I saw that happen to someone else.

                                                                                                                                                                                                                                                                          I ordered on the 17th April, and received it on 2nd July. I have no idea what Farnell are doing with these orders... I've a suspicion that something has gone a bit wrong and perhaps they are prioritisng those who shout out!

                                                                                                                                                                                                                                                                           

                                                                                                                                                                                                                                                                          As for the T-shirt, 2.8% too large, the black colour causes overheating, and I can't display an image on the back. I have also not found any user guide or FAQ online. I demand a refund!

                                                                                                                                                                                                                                                                          • 133. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                            moftangiu

                                                                                                                                                                                                                                                                            Could you please tell me, the email for "sales"?

                                                                                                                                                                                                                                                                            Thank you!

                                                                                                                                                                                                                                                                            • 134. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                              amjl2000

                                                                                                                                                                                                                                                                              sales@farnell.co.uk

                                                                                                                                                                                                                                                                              (or if you are non UK, there's probably a .com address, check the bottom of your order confirmation email).

                                                                                                                                                                                                                                                                              They say they respond within 48 hours.

                                                                                                                                                                                                                                                                              • 135. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                Magister

                                                                                                                                                                                                                                                                                Same problem. Ordered at Apr, 1, order No is ORP006884.

                                                                                                                                                                                                                                                                                Got an email telling "it will be despatched the week commencing 02/07/2012", and still no futher updates.

                                                                                                                                                                                                                                                                                It's frustrating...

                                                                                                                                                                                                                                                                                I can understand there can be some unforseen delays, BUT. Is it so hard to stay in touch with customers?

                                                                                                                                                                                                                                                                                Just notify by email: "there is one more delay, please wait" - is it really so hard???!!!

                                                                                                                                                                                                                                                                                 

                                                                                                                                                                                                                                                                                As for now, this is the worst customer service I've ever seen...

                                                                                                                                                                                                                                                                                • 136. Re: Still waiting for delivery date?

                                                                                                                                                                                                                                                                                  I have ordered mine on May 10, received a mail talking about dispatching from July 9, credit card money taken on July 7 and then absolutely nothing.

                                                                                                                                                                                                                                                                                  Was my order shipped or not?

                                                                                                                                                                                                                                                                                  • 137. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                    scotta1980

                                                                                                                                                                                                                                                                                    i got my dispatch email what delivery service do you use i am in the UK thanks

                                                                                                                                                                                                                                                                                    • 138. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                      pizdulla

                                                                                                                                                                                                                                                                                      Very unlikely.

                                                                                                                                                                                                                                                                                      They just freezed money on your bank account. When they will dispatch, you get email with invoice and  shipping number.

                                                                                                                                                                                                                                                                                       

                                                                                                                                                                                                                                                                                      I guess you will receive your Pi in September.

                                                                                                                                                                                                                                                                                      • 139. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                        amjl2000

                                                                                                                                                                                                                                                                                        Firstly, I was only charged the day before my Pi was dispatched. Has anyone been charged months before dispatch? I doubt it...

                                                                                                                                                                                                                                                                                        Second, Royal Mail is used in the UK. So will take at least 2 days. Other countries may take longer. So a dispatch of 9th July is still in 'don't get you knickers in a twist' territory

                                                                                                                                                                                                                                                                                        • 140. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                          Montala

                                                                                                                                                                                                                                                                                          They don't always use Royal Mail here in the UK.

                                                                                                                                                                                                                                                                                           

                                                                                                                                                                                                                                                                                          Mine was sent about 4 weeks ago by UPS and I received it the following day... and with a t-shirt as well!

                                                                                                                                                                                                                                                                                          • 141. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                            Roger Wolff

                                                                                                                                                                                                                                                                                            Giangregorio wrote:

                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                            I have ordered mine on May 10, received a mail talking about dispatching from July 9, credit card money taken on July 7 and then absolutely nothing.

                                                                                                                                                                                                                                                                                            Was my order shipped or not?

                                                                                                                                                                                                                                                                                            On the one hand, it's unlikely that people who order may 10th end up getting their 'pi around now. As far as I know, they promised "everybody who ordered before april 18th will get their 'pi before end of june", and then they had that date slip by about a week and told everybody about it. Now they seem to be slipping another week, but not telling anybody about it. So, if  my guessing is correct, this week they are shipping orders done mid april.

                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                            On the other hand, they promised to take money when they ship, and you have two hints that they are shipping YOUR 'pi: the note you got and the money being taken.

                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                            Farnell has a big contract for their normal packages: Next day delivery for a reduced rate. The big lot of raspberry pi's that they are shipping now are not all going out under that "next day delivery contract". That would be much more expensive. So many people are reporting that they got it through another service than "UPS next day".

                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                            In the beginning they had not yet figured out how to send using other services. So those went out with the standard "next day" delivery. On the other hand, I ordered with my business account and maybe that triggers the normal "business shipping" with them. So David got his "next day", but maybe he ordered using a business account like me, or maybe his 'pi shipped when they hadn't figured out the cheaper/slower sending options yet.

                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                            So if yours is not delivered after 1 day(*), I would suggest you hold your horses and wait for a 'pi surprise before the week is over... 

                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                            (*) It is the 11th today, so it can still be delivered after two days.

                                                                                                                                                                                                                                                                                            • 142. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                              morgaine

                                                                                                                                                                                                                                                                                              Does selecting the "Business" path on export.farnell.com take you into the normal Farnell account orders stream, even when your account is not a business account?  I  think perhaps I should have done that back in April.  Then my order might have been processed through my normal Farnell account, instead of being unlinked to any account at all which is quite bad.

                                                                                                                                                                                                                                                                                              • 143. Re: Still waiting for delivery date?

                                                                                                                                                                                                                                                                                                Does selecting the "Business" path on export.farnell.com take you into the normal Farnell account orders stream, even when your account is not a business account?

                                                                                                                                                                                                                                                                                                Yes it does.

                                                                                                                                                                                                                                                                                                At least in the UK it was possible to do that and register an account on the spot. The obvious difference is that it's a card account, not a credit account, but that seems to make no difference.

                                                                                                                                                                                                                                                                                                • 144. Re: Still waiting for delivery date?

                                                                                                                                                                                                                                                                                                  Second, Royal Mail is used in the UK. So will take at least 2 days.

                                                                                                                                                                                                                                                                                                  They use both RM and UPS in the UK. It used to be that over a certain value or a certain weight went UPS, recently it seems a bit more random.

                                                                                                                                                                                                                                                                                                  However, I find that stuff they send through RM always makes it here next day, and usually before UPS. RM also deliver on Saturday which costs a lot extra from UPS.

                                                                                                                                                                                                                                                                                                  • 145. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                    Roger Wolff

                                                                                                                                                                                                                                                                                                    Here in NL, they require you to provide your business identification numbers before they let you create an account. As far as I know.

                                                                                                                                                                                                                                                                                                    • 146. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                      morgaine

                                                                                                                                                                                                                                                                                                      I wonder if there's a way to link a previous non-account Pi order which has already been received to a normal uk.farnell.com account, so that it appears in order history.  Same name, same credit card, so there's no good reason to deny it.  I guess it just depends on whether Farnell processes make that possible.

                                                                                                                                                                                                                                                                                                      • 147. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                        Roger Wolff

                                                                                                                                                                                                                                                                                                        Well, I'm guessing it's not easy/possible.

                                                                                                                                                                                                                                                                                                         

                                                                                                                                                                                                                                                                                                        My  business orders are simply orders for a farnell-item. Nothing else.

                                                                                                                                                                                                                                                                                                         

                                                                                                                                                                                                                                                                                                        The raspberry pi orders seem to be handled competely separate with ORP numbers that do not in any way relate to orders in the normal farnell systems. ORP = Order for Rasberry Pi ?

                                                                                                                                                                                                                                                                                                        • 148. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                          amjl2000

                                                                                                                                                                                                                                                                                                          I thought ORP meant Order Requires Patience

                                                                                                                                                                                                                                                                                                          • 149. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                            Montala

                                                                                                                                                                                                                                                                                                            No Roger, I don't have a Business Account and I have never ordered from Farnell/Elemeny14 before.

                                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                                            What happened in my case is way that back on 7th March when I was having trouble with their website (like a lot of others!) I actually phoned their Sales Dept., here in the UK, and spoke to a very nice lady who opened an account for there and then, and placed an order for one Raspi on to it for me.

                                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                                            Although (due to the low value of the order) they initially added a 'Handling Charge' of £5.95, this was subsequently removed by a Supervisor after I queried it with them.

                                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                                            At that time my Order Confirmation showed an estimated delivery date of w/c 4th June 2012.

                                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                                            Baraing mind that theat hadn't then fitted the wrong network port, or had to wait for certification, I reckon that I did eventually receive it on 12th June wasn't actually bad going at all!

                                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                                            I am sure that the fact it had been ordered under an actual registered account was the reason it was shipped by next day UPS, rather than by 2nd Class Royal Mail.

                                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                                            Perhaps I was just one of the lucky ones though!

                                                                                                                                                                                                                                                                                                            • 150. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                              Magister

                                                                                                                                                                                                                                                                                                              amjl2000 wrote:

                                                                                                                                                                                                                                                                                                               

                                                                                                                                                                                                                                                                                                              I thought ORP meant Order Requires Patience

                                                                                                                                                                                                                                                                                                              Yeah, looks like it's true

                                                                                                                                                                                                                                                                                                              • 151. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                morgaine

                                                                                                                                                                                                                                                                                                                amjl2000 wrote:

                                                                                                                                                                                                                                                                                                                 

                                                                                                                                                                                                                                                                                                                I thought ORP meant Order Requires Patience

                                                                                                                                                                                                                                                                                                                 

                                                                                                                                                                                                                                                                                                                Hahaha.  +1

                                                                                                                                                                                                                                                                                                                • 152. Re: Still waiting for delivery date?

                                                                                                                                                                                                                                                                                                                  Here in NL, they require you to provide your business identification numbers before they let you create an account. As far as I know.

                                                                                                                                                                                                                                                                                                                  Seems not, just tried

                                                                                                                                                                                                                                                                                                                  However the sticky part is that your payment choices are On Account or Corporate Purchase Card. So not sure if that excludes non-business customers. Here in the UK there's the additional option of Credit / Debit Card which pretty much lets any old consumers in

                                                                                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                                                                                  Given that a load of stuff ends up shipped from Belgium anyway you have to wonder why the differences, aren't we all part of the EU these days ?  Presumably if you order in NL it gets shipped from Leeds or Belgium regardless, so what would stop you ordering from the uk site ?   Other than some internal decision that you can't.

                                                                                                                                                                                                                                                                                                                  • 153. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                    Roger Wolff

                                                                                                                                                                                                                                                                                                                    Hmm. My 'pi was shipped from UK (to NL).

                                                                                                                                                                                                                                                                                                                    I ordered some components yesterday. Two "your order has shipped" notices, and this morning: two packages. One from Belgium, one from Leeds. (according to tracking info).

                                                                                                                                                                                                                                                                                                                    • 154. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                      kleaner

                                                                                                                                                                                                                                                                                                                      I ordered my Raspberry on March 14th, along with a couple other items to attach to it with instructions to ship complete. I received a couple promise delivery dates and as most other people, the dates came and went with no shipment. With the theft of a credit card, I had to call Newark with a new card number. I got bounced from department to department and finally got told they couldn't do anything till the order was ready for shipping. No one seem to know how to handle this. Yesterday I received an email to call the credit department with the new number, which I did and was told that the order was ready for shipping. This morning I received my shipped confirmation email with 3 of the 4 items ordered shipped. NO RASPBERRY PI!!!!!!!!!!!!!! And no expected delivery date.

                                                                                                                                                                                                                                                                                                                      What's with this company? End customers don't seem to matter to them. At this point I really don't care if I ever see a PI

                                                                                                                                                                                                                                                                                                                      • 155. Re: Still waiting for delivery date?

                                                                                                                                                                                                                                                                                                                        Some good (for me) updates.

                                                                                                                                                                                                                                                                                                                        Today morning i have posted about my order on 10 May, Money from credit card taken on 9 July and now a "order shipped" email has just arrived to me. No reference to tracking in mail however.

                                                                                                                                                                                                                                                                                                                        • 156. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                          kleaner

                                                                                                                                                                                                                                                                                                                          Amazing. I received my PI this morning, then I received an email to confirm the shipment and now my order history with Element 14 shows order complete. I am both amazed and happy to finally have it.

                                                                                                                                                                                                                                                                                                                          • 157. Re: Still waiting for delivery date?

                                                                                                                                                                                                                                                                                                                            We are more than happy to look into this situation for you; to do that we will just need a few pieces of information regarding your order. We will be sending you a private message momentarily so that your information is kept confidential.

                                                                                                                                                                                                                                                                                                                            -Newark/element14 Raspberry PI Customer Support Team

                                                                                                                                                                                                                                                                                                                            • 158. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                              moftangiu

                                                                                                                                                                                                                                                                                                                              And my order? I cried about it on the last three pages and nobody said anything and now, you just show on topic, pick the last claim and that is all?

                                                                                                                                                                                                                                                                                                                               

                                                                                                                                                                                                                                                                                                                              There are at least 2 other claims, beside my order ORP020210.

                                                                                                                                                                                                                                                                                                                               

                                                                                                                                                                                                                                                                                                                              Could you be the customer service you should be, in the first place?

                                                                                                                                                                                                                                                                                                                              • 159. Re: Still waiting for delivery date?

                                                                                                                                                                                                                                                                                                                                Hi moftangiu pi,

                                                                                                                                                                                                                                                                                                                                 

                                                                                                                                                                                                                                                                                                                                We would like to apologise for not being able to reply to you sooner.

                                                                                                                                                                                                                                                                                                                                 

                                                                                                                                                                                                                                                                                                                                I want to reassure you that we are looking into your order & as soon as we have an answer for you we will send you a Private Messsage.

                                                                                                                                                                                                                                                                                                                                 

                                                                                                                                                                                                                                                                                                                                Thank you

                                                                                                                                                                                                                                                                                                                                 

                                                                                                                                                                                                                                                                                                                                Farnell element14 Raspberry Pi Customer Support Team

                                                                                                                                                                                                                                                                                                                                • 160. Re: Still waiting for delivery date?

                                                                                                                                                                                                                                                                                                                                  Hi All,

                                                                                                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                                                                                                  For those of you who are enquiring about your delivery date in reference to an ORP number, we have been sending regular delivery update emails. We will be sending further delivery updates to all recent ORP numbers. You will also receive a 'shipping confirmation' email when your Raspberry Pi has been dispatched from our warehouse. Please note we are on track to deliver all current ORP orders by late July/early August.

                                                                                                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                                                                                                  Thanks

                                                                                                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                                                                                                  Farnell element14 Raspberry Pi Customer Support Team

                                                                                                                                                                                                                                                                                                                                  • 161. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                    len3805

                                                                                                                                                                                                                                                                                                                                    That's just not good enough. The last delivery update I and apparently a lot of others in the delivery queue received stated "

                                                                                                                                                                                                                                                                                                                                    we can't send your order just yet, but it will be despatched the week commencing 02/07/2012."

                                                                                                                                                                                                                                                                                                                                     

                                                                                                                                                                                                                                                                                                                                    I have not received any email since and the 02/07/2012 date is well gone.  

                                                                                                                                                                                                                                                                                                                                    The parallel thread Delivery ??  hasn't had a support answer since coincidently 02/7/2012.

                                                                                                                                                                                                                                                                                                                                     

                                                                                                                                                                                                                                                                                                                                    If Farnell are unable to keep their promises then they should at least notify their customers and not ignore them.

                                                                                                                                                                                                                                                                                                                                     

                                                                                                                                                                                                                                                                                                                                    Farnell have long been my first point of call for electronics but this delivery business is causing me to wonder if I will ever order another thing from this company.

                                                                                                                                                                                                                                                                                                                                    • 162. Re: Still waiting for delivery date?

                                                                                                                                                                                                                                                                                                                                      Hi Len3805,

                                                                                                                                                                                                                                                                                                                                       

                                                                                                                                                                                                                                                                                                                                      If you can send us a private message with your order reference we can look into this for you.

                                                                                                                                                                                                                                                                                                                                       

                                                                                                                                                                                                                                                                                                                                      Thanks

                                                                                                                                                                                                                                                                                                                                       

                                                                                                                                                                                                                                                                                                                                      Farnell element14 Raspberry Pi Customer Support Team

                                                                                                                                                                                                                                                                                                                                      • 163. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                        lbrugues

                                                                                                                                                                                                                                                                                                                                        Dear Customer Support,

                                                                                                                                                                                                                                                                                                                                        Hi, Im in Argentina. I have ordered Raspberry Pi on May 10th from Farnell web site, and received an email with order code ORP035697.

                                                                                                                                                                                                                                                                                                                                        Since then I had no news until July/6th, when I noticed the charge of around U$60 at my credit card.

                                                                                                                                                                                                                                                                                                                                        Until did not receive any other information about the order.

                                                                                                                                                                                                                                                                                                                                         

                                                                                                                                                                                                                                                                                                                                        I wish to know how can I track my order, and when and how it will be shipped.

                                                                                                                                                                                                                                                                                                                                         

                                                                                                                                                                                                                                                                                                                                        Thanks in advance,

                                                                                                                                                                                                                                                                                                                                        • 164. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                          Subiewrx

                                                                                                                                                                                                                                                                                                                                          Well, I have a bit of good news.  As of yesterday, my expected ship date was 8/22/12 (ordered on 4/22/12) and just today I received my email receipt for the card to my CC and another email with my tracking number.  At this point the tracking number is not valid due to ups not scanning it into the system yet, but progre3ss has been made.  Almost seems like you have to do a little bitching to get any resaults.

                                                                                                                                                                                                                                                                                                                                          • 165. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                            moftangiu

                                                                                                                                                                                                                                                                                                                                            Hi Customer Support,

                                                                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                                                                            It has been nearly 2 days since you told me that "we are looking into your order & as soon as we have an answer for you we will send you a Private Messsage."

                                                                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                                                                            Guess what? .. i didn't received any PM until now (how hard can it be to look for an order number?) and interesting enough, as I saw it at another customer above, you are well on track for delivery of the orders placed after 18April.

                                                                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                                                                            However, there are others (me included ORP020210 / 3rd April) that we didn't even received an order update and a Pi is just a dream.

                                                                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                                                                            It's not fair.

                                                                                                                                                                                                                                                                                                                                            • 166. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                              Magister

                                                                                                                                                                                                                                                                                                                                              Some updates from me.

                                                                                                                                                                                                                                                                                                                                              I mailed Farnell, and got a reply that my card is not accepted. Interesting, through, that an attempt to take money has been made only after my mail (as bank's report shows)...

                                                                                                                                                                                                                                                                                                                                              Then all went good - I told them that I want to use another card, gived it's data and - voila! - my order will be sent today or tomorrow!

                                                                                                                                                                                                                                                                                                                                              So, thanks for quick resolution.

                                                                                                                                                                                                                                                                                                                                              • 167. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                                Pe3k

                                                                                                                                                                                                                                                                                                                                                I had my card expired while waiting Raspi, called them and did give the new card info.

                                                                                                                                                                                                                                                                                                                                                They said that it will be shipped next week, and will take two to three weeks in transit to Finland

                                                                                                                                                                                                                                                                                                                                                Long wait still ahead.

                                                                                                                                                                                                                                                                                                                                                Atleast the T-shirt is coming

                                                                                                                                                                                                                                                                                                                                                • 168. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                                  superja

                                                                                                                                                                                                                                                                                                                                                  Same here, got an email from Farnell, that my card was declined. (but I had to ask them what's wrong with my delivery, they don't really bother to tell you themselves...)

                                                                                                                                                                                                                                                                                                                                                  From what I could understand from my bank's debit card support, Farnell is using unsecure "system" for payments and they are using SSL, so the transaction was cancelled due to security reasons.

                                                                                                                                                                                                                                                                                                                                                  They have to "unblock" my card for unsecure payments and after that, the transaction was completed. Still waiting on some delivery info tho...

                                                                                                                                                                                                                                                                                                                                                  • 169. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                                    morgaine

                                                                                                                                                                                                                                                                                                                                                    Vaclav Saniter wrote:

                                                                                                                                                                                                                                                                                                                                                     

                                                                                                                                                                                                                                                                                                                                                    From what I could understand from my bank's debit card support, Farnell is using unsecure "system" for payments and they are using SSL, so the transaction was cancelled due to security reasons.

                                                                                                                                                                                                                                                                                                                                                     

                                                                                                                                                                                                                                                                                                                                                    In one area the Pi is unmatched -- a source of funny stories.

                                                                                                                                                                                                                                                                                                                                                    • 170. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                                      len3805

                                                                                                                                                                                                                                                                                                                                                      It would be funny if we had all received our Pi

                                                                                                                                                                                                                                                                                                                                                       

                                                                                                                                                                                                                                                                                                                                                      However the reality is that Farnell have made a complete and utter mess of it. Looks like they threw the orders into a bucket and gave it a good stir. The order of delivery appears to bear no relationship to the sequential order number. Dates look like elastic bands.

                                                                                                                                                                                                                                                                                                                                                       

                                                                                                                                                                                                                                                                                                                                                      Bought all the bits to use it, my son is travelling up to see us this week-end to have a play (amongst other things of course) because  I was promised delivery sometime last week. Now it is going to be at least two weeks later than promised. Promises that obviously don't mean much around here. Just how difficult is it to match stock to orders?

                                                                                                                                                                                                                                                                                                                                                      • 171. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                                        emmjul

                                                                                                                                                                                                                                                                                                                                                        Hey Guys,

                                                                                                                                                                                                                                                                                                                                                        I just talked to Farnell here in Germany, they told me my RPI is finally there and I only have to transfer the money. But if I hadn't called them, I don't know how much longer I may have waited. I suggest you call them from time to time, they're friendly and interested in helping you.

                                                                                                                                                                                                                                                                                                                                                         

                                                                                                                                                                                                                                                                                                                                                        BTW: I never got a delivery date...

                                                                                                                                                                                                                                                                                                                                                         

                                                                                                                                                                                                                                                                                                                                                        Be patient and good luck!

                                                                                                                                                                                                                                                                                                                                                        • 172. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                                          dnaman

                                                                                                                                                                                                                                                                                                                                                          So .... this morning (13 July) , as is my wont, I checked my E14 account to see if they had slipped the R-Pi shipping date yet again. Good news though it's still "backordered" but on track to be shipped July 16.

                                                                                                                                                                                                                                                                                                                                                           

                                                                                                                                                                                                                                                                                                                                                          Having done that I went for a walk and returned half an hour later to find a Purolator note on my door to say that they had tried to deliver it while I was out (7 min before I returned actually).

                                                                                                                                                                                                                                                                                                                                                           

                                                                                                                                                                                                                                                                                                                                                          An hour later, I received an email saying it was shipped on 13 July (since I'm in Canada and E14 is in the US, it seems unlikely that it would have got here by 9:40 am unless they shipped at midnight - but no matter). Checked on line and sure enough it now says "order complete" and shipped on Jul 13.

                                                                                                                                                                                                                                                                                                                                                           

                                                                                                                                                                                                                                                                                                                                                          Strange procedure with everything happening in reverse sequence (told you someone was messing with spacetime) but still, I've got it at last .... or nearly ...... I can't pick it up from Purolator until after 5pm when the truck gets back to the depot with it.

                                                                                                                                                                                                                                                                                                                                                          • 173. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                                            Prog0705

                                                                                                                                                                                                                                                                                                                                                            I am received  e-mail with messages “Your Order has been shipped. Your Order number: ORP022408”, but I am not find tracking number.  Dear Farnell's customer support, give me the tracking number, please.

                                                                                                                                                                                                                                                                                                                                                            Thanks in advance.

                                                                                                                                                                                                                                                                                                                                                            • 174. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                                              Roger Wolff

                                                                                                                                                                                                                                                                                                                                                              Roman, some orders ship without tracking number. So you might have to wait for it to arrive....

                                                                                                                                                                                                                                                                                                                                                              • 175. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                                                Magister

                                                                                                                                                                                                                                                                                                                                                                Roman, I think that Raspberry Pi orders are shipped without tracking number.

                                                                                                                                                                                                                                                                                                                                                                --

                                                                                                                                                                                                                                                                                                                                                                Роман, думаю что Raspberry Pi отправляют без трекинг-номера. По крайней мере девушка из Farnell-Россия сказала мне по телефону, что мне вышлют заказ обычной почтой, без номера трекинга. И что если я его не получу в течении месяца - нужно связаться с ними.

                                                                                                                                                                                                                                                                                                                                                                • 176. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                                                  Prog0705

                                                                                                                                                                                                                                                                                                                                                                  It's bad... I will not be home for two weeks, so I would like to know the exact delivery date.

                                                                                                                                                                                                                                                                                                                                                                   

                                                                                                                                                                                                                                                                                                                                                                  ---

                                                                                                                                                                                                                                                                                                                                                                  Я уежаю на пару недель, поэтому боюсь что посылку отправят назад, если бы был трэкинг номер, можно было бы позвонить в службу доставки и попросить отложить посылку. А отправляют они UPS по идее это экспресс почта, до Санкт-Петербурга идет 5-7 дней.

                                                                                                                                                                                                                                                                                                                                                                  • 177. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                                                    len3805

                                                                                                                                                                                                                                                                                                                                                                    Well I sent a PM but no reply. So it looks as though some orders have just disappeared into the proverbial black hole.

                                                                                                                                                                                                                                                                                                                                                                     

                                                                                                                                                                                                                                                                                                                                                                    Contacting Customer Service in the UK is a waste of time (for me anyway) they don't seem to know about the Pi orders. It's obviously handled differently elsewhere.

                                                                                                                                                                                                                                                                                                                                                                    • 178. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                                                      len3805

                                                                                                                                                                                                                                                                                                                                                                      Well another day, another week.

                                                                                                                                                                                                                                                                                                                                                                      I was invited to order on the 3rd of April. I did so. I received a Farnell Reference number ORP022111.

                                                                                                                                                                                                                                                                                                                                                                      I received an email with the "Good News" that the CE stuff had been passed and that my Pi would be delivered at the end of June.

                                                                                                                                                                                                                                                                                                                                                                      Then I received the infamous "Update on your Raspberry Pi Delivery" saying that it would be dispatched the week commencing 02/07/2012.

                                                                                                                                                                                                                                                                                                                                                                      Then the request on the forum for a PM so that they could look into this despite all the information already being available on the forum. Sent PM.

                                                                                                                                                                                                                                                                                                                                                                      Then............... Well nothing so far?

                                                                                                                                                                                                                                                                                                                                                                       

                                                                                                                                                                                                                                                                                                                                                                      I have to be pleased that others with higher order numbers have received their Pi's but also disappointed that Farnell have treated some of us so shabbily.

                                                                                                                                                                                                                                                                                                                                                                      • 179. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                                                        moftangiu

                                                                                                                                                                                                                                                                                                                                                                        Well,

                                                                                                                                                                                                                                                                                                                                                                         

                                                                                                                                                                                                                                                                                                                                                                        My adventure with Farnell just got serious. Last Friday I received a mail that my credit card was declined and that I should call them witk the new card details.

                                                                                                                                                                                                                                                                                                                                                                         

                                                                                                                                                                                                                                                                                                                                                                        I call them, solved the problem and ...  they take my money. ORP020210

                                                                                                                                                                                                                                                                                                                                                                         

                                                                                                                                                                                                                                                                                                                                                                        After that, as usually, no word, no delivery mail, no nothing.

                                                                                                                                                                                                                                                                                                                                                                         

                                                                                                                                                                                                                                                                                                                                                                        Sooooo.... I'm waiting. Again.

                                                                                                                                                                                                                                                                                                                                                                        • 180. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                                                          len3805

                                                                                                                                                                                                                                                                                                                                                                          My card has been used very recently with all manner of online/offline retailers including Farnell but it is interesting that this card declined problem keeps on cropping up. Perhaps something specific to the way Farnell are handling this Pi business.

                                                                                                                                                                                                                                                                                                                                                                           

                                                                                                                                                                                                                                                                                                                                                                          As others have said, the sooner the Pi gets integrated into the 'normal' retail channel the better. I know it's getting there but what a mess for the rest of us in the meantime left high and dry.

                                                                                                                                                                                                                                                                                                                                                                          • 181. Re: Still waiting for delivery date?
                                                                                                                                                                                                                                                                                                                                                                            Roger Wolff

                                                                                                                                                                                                                                                                                                                                                                            After that, as usually, no word, no delivery mail, no nothing.

                                                                                                                                                                                                                                                                                                                                                                            You should expect 2-3 days for them between charging the creditcard and the actual shipping. When it ships, you'll get your notice....

                                                                                                                                                                                                                                                                                                                                                                             

                                                                                                                                                                                                                                                                                                                                                                            @len3805, Because creditcards have an expiry date somewhere every 2-5 years, in 3 months time, about 6-12% of them will expire. So people who have their card declined had a valid card in march/april, but it expired in the meantime.