26 Replies Latest reply on Jan 19, 2020 2:46 AM by aidalgol

Access denied

android111 Dec 12, 2015 4:00 AM

Just tried to download an Eagle CAD footprint from:

http://au.element14.com/analog-devices/ssm2305rmz-r2/amp-audio-2-8w-mono-d-8msop/dp/2074853?jsValue=http%3A%2F%2Fwww.farnell.com%2Fcad%2F1715307.zip&jsAction=cad&skipCache=true

...but the response was...

Access Denied

You don't have permission to access "http://au.element14.com/analog-devices/ssm2305rmz-r2/amp-audio-2-8w-mono-d-8msop/dp/2074853?" on this server.

Reference #18.d08ffe3c.1449914212.1052e655

...no biggie. Just sayin.

Re: Access denied

element14support Dec 14, 2015 8:12 AM (in response to android111)

Hello android111
Thank you for raising this, we are still working on getting this resolved and apologize for the delay.

Thank you again,

Jamie
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- Re: Access denied
  
  Hugo Oct 22, 2018 4:13 AM (in response to element14support)
  
  Hello,
  I'am trying to acces farnell french website, but it keep on failing with this error message :
  
  Access Denied
  You don't have permission to access "http://fr.farnell.com/" on this server.
  Reference #18.2e73dd58.1540120649.51ae5c8e
  
  I can see from the previous post that's not the first time it happened, but it was 3 years ago, so :
  Any clue on what's going on?
  
  Thank you in advance for sharing information.
  
  Hugo
  
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  - Re: Access denied
    
    Dennis Oct 22, 2018 6:31 AM (in response to Hugo )
    
    Same problem i also get the access denied when trying to access the webstore.
    
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  - Re: Access denied
    
    LMA Oct 22, 2018 6:31 AM (in response to Hugo )
    
    I have the same issue.
    
    When I start new Firefox window in privacy mode then website is available. Perhaps some issue with immortal cookies? As I have several precautions against tracking?
    
    LMA
    
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  - Re: Access denied
    
    gareth Oct 23, 2018 7:08 AM (in response to Hugo )
    
    I have the same problem as well.
    
    Page will work later if the page is refreshed but the site is not usable at the moment.
    
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Re: Access denied

iotonrus Oct 30, 2018 4:22 AM (in response to android111)

Same problem
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- Re: Access denied
  
  Hendrik Oct 30, 2018 2:46 PM (in response to iotonrus)
  
  same problem here, very annoying since i just finished the shopping cart
  
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  - Re: Access denied
    
    Ice-Tea Oct 31, 2018 5:42 AM (in response to Hendrik )
    
    Same here.
    
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  - Re: Access denied
    
    LMA Oct 31, 2018 5:42 AM (in response to Hendrik )
    
    Access Denied
    You don't have permission to access "http://pl.farnell.com/stmicroelectronics/b-l072z-lrwan1/discovery-kit-iot-connectivity/dp/2708776?" on this server.
    Reference #18.ac3c5168.1540974192.27730921
    
    Pity. If this goes on I see no option for myself but to abandon Farnell. However, be aware that is not my choice to do so. So many good parts I received from you, so many good memories.
    
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  - Re: Access denied
    
    houweling Oct 31, 2018 5:00 AM (in response to Hendrik )
    
    I'm seeing the same issue, seems to crop up when delaying shopping cart activity, possibly when the access point is switched on a laptop.
    It's prevented a purchase today.
    
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Re: Access denied

Wilenzo Nov 5, 2018 7:38 AM (in response to android111)

Addition: if I remove the ak_bmsc cookie I get access again until a few pageloads later... So it's probably this (and/or other) cookie(s) that's messing things up.
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Re: Access denied

mudf4ce Nov 4, 2018 10:03 AM (in response to android111)

I have a temporary fix for anyone having trouble with this issue!

Clear all cookies attached to "farnell.com" but leave all of the cookies for "uk.farnell.com" (or, I would assume whatever localisation prefix you use, dk.farnell.com or au. for example).

This seems to remove the access denied error for a time whilst leaving you logged in and the items in your basket.
I'm still having to re-clear the cookies for farnell.com every 5-10 page loads, but at least I'm not back to square one after each clear.

I am willing to bet a similar procedure would work for element14 users though I don't have time to check myself at the moment.

farnell/e14 really needs to fix this.. I'm happy to provide any debugging info I can if requested
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- Re: Access denied
  
  Steffen M. Nov 6, 2018 5:18 AM (in response to mudf4ce)
  
  Could this be related to Farnell's non-trustworthy TLS certificate?
  
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- Re: Access denied
  
  Steffen M. Nov 6, 2018 5:18 AM (in response to mudf4ce)
  
  farnell/e14 really needs to fix this..
  It really needs to, because otherwise we customers are forced to buy our stuff somewhere else. :-(
  
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  - Re: Access denied
    
    LMA Nov 19, 2018 3:11 AM (in response to Steffen M. )
    
    Time goes by and problem is still present. Perhaps Farnell doesn't know about this or they don't care. I need to buy one thing that I know is supplied by Farnell and I can't.
    
    Meanwhile I found out that this is common problem when Akamai customer (Farnell uses Akamai) fudges configuration. At least it is so according to some Akamai support website. It doesn't help us - customers though.
    
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    - Re: Access denied
      
      russ@pf Nov 19, 2018 3:18 AM (in response to LMA )
      
      HI - please rest assured we are working on this WITH Akamai and this has nothing to do with certificates or us "fudging" configuration. :-)
      
      If you do get Access Denied please try again or visit homepage of the store you are in. If that doesnt clear the issue and you are not disabling Javascript or using other browser add-ons that help "hide identity" then please contact us with the Incident number that is displayed. This will help us to "tune" configuration with Akamai.
      
      Your experience and continued custom is of course important to us. We work closely with Akamai to protect the site and provide a good experience - we are disappointed when that is not the case.
      
      Best Regards.
      
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Re: Access denied

Dudley Nelson Nov 20, 2018 10:21 AM (in response to android111)

We've just made a change to the network setup which should have stopped the phantom "access denied" issue from happening on our store fronts.

Should anyone who was getting this error happen to them quite frequently (lui_gough) still be getting access denied errors, complete with a reference code that looks something like this: #18.ac3c5168.1111111111.11111111 - please report this, either here or in a new discussion on feedback and support, so I can redirect this feedback to the appropriate teams.

Thanks for all your patience

Dudley.
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- Re: Access denied
  
  lui_gough Nov 20, 2018 7:56 PM (in response to Dudley Nelson)
  
  Thanks dudley.nelson - I've been trying it from my university computer where we often get blocked almost immediately, and it seems to be working just fine albeit with a slight delay. Still, working is better than not working .
  
  I'll keep an eye on it over the coming days to make sure it stays that way.
  
  - Gough
  
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- Re: Access denied
  
  johnr2 Nov 23, 2018 10:00 AM (in response to Dudley Nelson)
  
  The problem is still happening here. It sometimes connects to the home page but it's impossible to order anything.
  
  Typical message:
  'Access Denied
  You don't have permission to access "http://uk.farnell.com/" on this server.
  Reference #18.cbd3dead.1542983638.12164a1c '
  
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Re: Access denied

Gil Kloepfer Feb 3, 2019 5:00 PM (in response to android111)

I'm getting the same problem...

https://www.newark.com/c/enclosures-racks-cabinets/enclosures-boxes-cases

Access Denied
You don't have permission to access "http://www.newark.com/c/enclosures-racks-cabinets/enclosures-boxes-cases" on this server.

Reference #18.5b72d17.1549222664.7c8d86f

If I try to go back to http://www.newark.com/ it just sits and hangs forever.

If online stores would stop adding stuff that invaded the privacy of users, or abused Javascript by popping-up all kids of ads, surveys, or help wizards all over the place or made hard-to-see font changes or change the size of the browser window (I like portrait orientation and not taking my entire screen, so I can have other stuff open) or other irritating scripting tricks, nobody would be running NoScript or Ghostery on their browsers. I don't mind disabling the script blocking for each site when they can be trusted, but disabling Ghostery or enabling scripting for sites that have wider site scopes isn't reasonable. Sorry. Fix your site and I'll be back, but if you tell me I have to disable security plugins in order to use this site, or if I have to use a specific browser and/or operating system, I won't be back here to shop.
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- Re: Access denied
  
  longpole001 Apr 20, 2019 2:11 AM (in response to Gil Kloepfer )
  
  this problem has been with site for far too , long and continues
  
  so many times i have just gone else where cos this company fails to listen and fix , what is major problem with their site
  vpn use , add blocking should not stop access to login, view use this site
  
  companies that want to access the site often have vpns in use , restrict what users see in the form of adverts and cookies
  
  It time this company woke up and fixed this site to stop this problem , for uses of firefox, chrome etc browsers
  
  WAKE UP ELEMENT14 YOUR LOOSING LOTS OF SALES
  
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Re: Access denied

Stuart Jul 25, 2019 12:54 PM (in response to android111)

I too cannot access the site. I get the following error. Seems Farnell don't want my money!

Access Denied
You don't have permission to access "http://uk.farnell.com/pomona/3916a/ic-test-clip-16pos-dip-red/dp/2829223" on this server.
Reference #18.e481655f.1564076780.2a710a1c
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- Re: Access denied
  
  gatis Nov 25, 2019 1:58 PM (in response to Stuart )
  
  Access Denied
  You don't have permission to access "http://lv.farnell.com/?" on this server.
  Reference #18.de9b7b5c.1574711803.3e160a6a
  
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  - Re: Access denied
    
    GS Nov 28, 2019 10:15 AM (in response to gatis )
    
    Still happening after 3 years
    
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    - Re: Access denied
      
      Christopher Stanton Dec 2, 2019 6:40 AM (in response to GS )
      
      Try disabling any ad blockers in your browser.
      
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      - Re: Access denied
        
        aidalgol Jan 19, 2020 2:46 AM (in response to Christopher Stanton)
        
        I'm getting the same problem, and the ad blocker doesn't seem to be making any difference.
        
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