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Re: Access denied
element14support
Dec 14, 2015 8:12 AM
Hello android111
Thank you for raising this, we are still working on getting this resolved and apologize for the delay.
Thank you again,
Jamie
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Re: Access denied
Hello,
I'am trying to acces farnell french website, but it keep on failing with this error message :
Access Denied
You don't have permission to access "http://fr.farnell.com/" on this server.
Reference #18.2e73dd58.1540120649.51ae5c8e
I can see from the previous post that's not the first time it happened, but it was 3 years ago, so :
Any clue on what's going on?
Thank you in advance for sharing information.
Hugo
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Re: Access denied
I have the same issue.
When I start new Firefox window in privacy mode then website is available. Perhaps some issue with immortal cookies? As I have several precautions against tracking?
LMA
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Re: Access denied
I have the same problem as well.
Page will work later if the page is refreshed but the site is not usable at the moment.
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Re: Access denied
Access Denied
You don't have permission to access "http://pl.farnell.com/stmicroelectronics/b-l072z-lrwan1/discovery-kit-iot-connectivity/dp/2708776?" on this server.
Reference #18.ac3c5168.1540974192.27730921
Pity. If this goes on I see no option for myself but to abandon Farnell. However, be aware that is not my choice to do so. So many good parts I received from you, so many good memories.
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Re: Access denied
I'm seeing the same issue, seems to crop up when delaying shopping cart activity, possibly when the access point is switched on a laptop.
It's prevented a purchase today.
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Re: Access denied
Addition: if I remove the ak_bmsc cookie I get access again until a few pageloads later... So it's probably this (and/or other) cookie(s) that's messing things up.
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Re: Access denied
I have a temporary fix for anyone having trouble with this issue!
Clear all cookies attached to "farnell.com" but leave all of the cookies for "uk.farnell.com" (or, I would assume whatever localisation prefix you use, dk.farnell.com or au. for example).
This seems to remove the access denied error for a time whilst leaving you logged in and the items in your basket.
I'm still having to re-clear the cookies for farnell.com every 5-10 page loads, but at least I'm not back to square one after each clear.
I am willing to bet a similar procedure would work for element14 users though I don't have time to check myself at the moment.
farnell/e14 really needs to fix this.. I'm happy to provide any debugging info I can if requested
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Re: Access denied
farnell/e14 really needs to fix this..
It really needs to, because otherwise we customers are forced to buy our stuff somewhere else. :-(
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Re: Access denied
Time goes by and problem is still present. Perhaps Farnell doesn't know about this or they don't care. I need to buy one thing that I know is supplied by Farnell and I can't.
Meanwhile I found out that this is common problem when Akamai customer (Farnell uses Akamai) fudges configuration. At least it is so according to some Akamai support website. It doesn't help us - customers though.
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Re: Access denied
russ@pf
Nov 19, 2018 3:18 AM
HI - please rest assured we are working on this WITH Akamai and this has nothing to do with certificates or us "fudging" configuration. :-)
If you do get Access Denied please try again or visit homepage of the store you are in. If that doesnt clear the issue and you are not disabling Javascript or using other browser add-ons that help "hide identity" then please contact us with the Incident number that is displayed. This will help us to "tune" configuration with Akamai.
Your experience and continued custom is of course important to us. We work closely with Akamai to protect the site and provide a good experience - we are disappointed when that is not the case.
Best Regards.
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Re: Access denied
Dudley Nelson
Nov 20, 2018 10:21 AM
We've just made a change to the network setup which should have stopped the phantom "access denied" issue from happening on our store fronts.
Should anyone who was getting this error happen to them quite frequently (lui_gough) still be getting access denied errors, complete with a reference code that looks something like this: #18.ac3c5168.1111111111.11111111 - please report this, either here or in a new discussion on feedback and support, so I can redirect this feedback to the appropriate teams.
Thanks for all your patience
Dudley.
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Re: Access denied
lui_gough
Nov 20, 2018 7:56 PM
Thanks dudley.nelson - I've been trying it from my university computer where we often get blocked almost immediately, and it seems to be working just fine albeit with a slight delay. Still, working is better than not working
.I'll keep an eye on it over the coming days to make sure it stays that way.
- Gough
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Re: Access denied
The problem is still happening here. It sometimes connects to the home page but it's impossible to order anything.
Typical message:
'Access Denied
You don't have permission to access "http://uk.farnell.com/" on this server.
Reference #18.cbd3dead.1542983638.12164a1c '
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Re: Access denied
I'm getting the same problem...
https://www.newark.com/c/enclosures-racks-cabinets/enclosures-boxes-cases
Access Denied
You don't have permission to access "http://www.newark.com/c/enclosures-racks-cabinets/enclosures-boxes-cases" on this server.
Reference #18.5b72d17.1549222664.7c8d86f
If I try to go back to http://www.newark.com/ it just sits and hangs forever.
If online stores would stop adding stuff that invaded the privacy of users, or abused Javascript by popping-up all kids of ads, surveys, or help wizards all over the place or made hard-to-see font changes or change the size of the browser window (I like portrait orientation and not taking my entire screen, so I can have other stuff open) or other irritating scripting tricks, nobody would be running NoScript or Ghostery on their browsers. I don't mind disabling the script blocking for each site when they can be trusted, but disabling Ghostery or enabling scripting for sites that have wider site scopes isn't reasonable. Sorry. Fix your site and I'll be back, but if you tell me I have to disable security plugins in order to use this site, or if I have to use a specific browser and/or operating system, I won't be back here to shop.
