Hi Mike, sorry to hear you are having this issue. It does seem like there is an issue with CircuitStudio extracting the data for the Vault component. This could be due to a web proxy/gateway or anti-virus software so if possible could you retry with these disabled. As a workaround some of the vault content can be found at https://designcontent.live.altium.com/, use the search box to try and find the device of interest and it will lead you to the correct library to download.
Thanks Peter, the anti-virus may be the issue as it can be restricted and I had to get the IT controllers to allow access to download Circuit Studio for installation.
Do you know which address(es) they would need to allow? Would it be the https://designcontent.live.altium.com, which is only half loading in my browser.
The vault uses Amazon cloud services so make sure that AWS is not blocked. I've seen mention that the following ports will need to be unblocked: (http): 9880, 9843, 80, (https/SSL): 443.
Not sure why the website page will not load - that should certainly work. Could be some scripts on the page are getting blocked but this should be easy to investigate for the IT department.
I'm using Circuit Studio 1.5 as a free trial and am trying to find and place a component from the Vault.
I have enabled Vault and can find the components required, however, in the preview window I do not see the symbol or footprint and get the following messages in both: "Failed to unzip files for item revision PCC-0112-00008-1 Failed to unzip archive" = See attached screenshot. I believe the vault is via the internet and hence not sure why it was unable to unzip files (unless downloading and unpacking temp files).
I presume as it cannot unzip , this is why my option to place is greyed out.
Anyone with any ideas on how to fix this?