ordered online, picked up at store on 09/09/2018.
1 of 1 people found this helpful
So, this was working and now it is not? Were you running anything with the board via the GPIO ports or other applications on it when it went down?
You could try connecting a Serial to USB FTDI cable to the Pi and see if there is any console output from it.
From my understanding, the zero and 3B+ have different power requirements so a power supply that works on the zero may not work on the 3B+. For the 3B+ you should have at least a 2.5A power supply but a 3A would be best. The zero I believe only requires around 1.5A.
Have you tried contacting the Raspberry Pi Foundation folks to see what your options are?
Thanks for the response.
I’m not sure what happened when it failed. Im only using it for Octoprint, and it was idle at the time. Two different power supplies failed to get a rise out of the ACT LED.
This is has been resolved; finally figured out how to return it for exchange.
It may be outside their return window, but is it outside their "provide guarantee" window?
What's the customer protection in the US if you pick up consumer goods in a brick-and-mortar shop?
Over here shops sometimes have a 1 month no questions asked return policy. But these same shops still have the duty to accept the goods for fixes after that time, for as long as the legal guarantee period lasts.
Thanks for the reply.
I got a bit of a runaround, but resolution after all. Element14 (once I finally was able to figure out how to communicate with someone from the company) said MicroCenter needed to process the defective claim. MicroCenter said Element14 was responsible. It almost got ugly, with me threatening to take the thousands of dollars I spend there to Amazon, but the lady online consulted with management and contacted the manager of my store and agreed to exchange it. Nowhere near as painless as it should’ve been, but ultimately successful.
Thanks for the help!
I need to return this for an exchange/repair. I bought it at Microcenter Cambridge, MA; have tried returning it to them but it's outside their 30-day return window, so they say I have to deal directly with the manufacturer. Enter you.
The board powers up but gets no green flashing LED. I have swapped out the SD card to a Pi Zero, which boots fine with the card. The SD card from the Zero doesn't result in green LED on the 3b+ either. With both cards, red LED lights and stays lit. Power supply is RS Components 1817HB, which will power the Zero with no issues.
Warranty says contact my area Element14 rep, but there's no indication on where I find contact info for this.