3 Replies Latest reply on Feb 4, 2019 2:57 AM by russ@pf

API key status: waiting

reverant Feb 3, 2019 4:19 PM

Hi, my previous api key (registered for some time ago) suddenly stopped working, manually doing a get request results in the "Developer inactive" message.

So I think no problem, I'll just do a new registration and get a new key.

Done that, but the key status is "Waiting" and any API call still returns "Developer inactive".

Why does this happen? Do developers have to be approved on a per case basis?

Re: API key status: waiting

russ@pf Feb 4, 2019 2:33 AM (in response to reverant)

Hi - sorry to hear that your API stopped working - this should be something we manage through investigation. New key requests are now subject to checks before enablement. Could you contact our API admin team with your old key (if you want it investigating) and/or your new key details and we will sort this out for you. You can do that using the contact us form on partner.element14.com

Many thanks.
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- Re: API key status: waiting
  
  reverant Feb 4, 2019 2:42 AM (in response to russ@pf)
  
  Hi Russel,
  
  thank you for your prompt reply, I've submitted the contact us form with all the details.
  
  I hope there's a quick resolution to this issue!
  
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  - Re: API key status: waiting
    
    russ@pf Feb 4, 2019 2:57 AM (in response to reverant)
    
    Hi - many thanks - we have activated your key already and confirmed by email - sorry for any inconvenience.
    
    :-)
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