26 Replies Latest reply on Jul 17, 2019 6:50 AM by Jan Cumps

    Unable to edit a document

    shabaz

      Hi!

      This may be related to some other issues this weekend, basically I have a document here:

      VIKI (Versatile Intelligent Controller for Industry) Schematic, Bill of Materials and Component Placement Diagrams

      and I wanted to edit it, to attach some files. However, when I click on Edit, the editor pane shows no content :

      The Chrome console shows this:

      I aborted by clicking Cancel, and Jive displays an Oops page.

      • Reply
        • Re: Unable to edit a document
          jw0752

          Hi Shabaz,

           

          The site has been flakey here too. I can't be as specific as you but normal things don't always function. I just tried to Like a post and couldn't but I was allowed to mark it as helpful.  ????

           

          John

          3 of 3 people found this helpful
            • Re: Unable to edit a document
              shabaz

              Hi John,

               

              I guess all the issues could be related to one root cause, a missing semi-colon or something hehe.

              In a certain software engineering role, I recall the very rare awful memory corruption issues from time to time, all down to a single mistake, and having to troubleshoot that through seemingly-random crashes was a nightmare : )

               

              Looking forward to seeing what the root cause(s) is/was/were : )

              1 of 1 people found this helpful
            • Re: Unable to edit a document
              colporteur

              Coincidence maybe but I have experienced strange behaviour all day.

               

              PI race condition prevents startup

               

              I tried responding to a post you made to this forum and all I get is java error

               

              I thought it was because I flagged the post as answered. I have tried to post on some other forum and same. I have been able to open some posts but not others.s

              Re: Unable to edit a document

              John WiltroutLevel 9: Hertz

              John Wiltrout Top Member J

              post about issue I don't believe is a coincidence.

               

              Sean

              4 of 4 people found this helpful
              • Re: Unable to edit a document
                lui_gough

                I have been having issues with only certain pages - such as not being to like a discussion etc.

                 

                - Gough

                2 of 2 people found this helpful
                  • Re: Unable to edit a document
                    Jan Cumps

                    I have the same issues. reported over twitter because I couldn’t enter a bug report here.

                    2 of 2 people found this helpful
                    • Re: Unable to edit a document
                      Dudley Nelson

                      Hi shabaz - the site has been having some problems this weekend with serving javascript. It's the usual problem that causes it to sometimes not serve JS correctly on some pages. You've been hit by that issue.

                       

                      We're in the process of getting a restart organised to fix it - but we want to let things settle following the pi launch before we take the servers down. If you hit a solid block you can sometimes gain traction by opening an incognito tab and trying to do whatever you wanted to do in that incognito tab. The reason this works is because we have four servers (we call them nodes) that serve you, which one you are using we store in a cookie. All four nodes are affected by this issue, but they are all affected in different ways. Going to an incognito tab gives you a three in four chance of swapping to a different node, which while it will have its own problems, may well not have any problems in the area you're trying to work in.

                       

                      We will let you know when we get restarts going.

                      8 of 8 people found this helpful
                        • Re: Unable to edit a document
                          shabaz

                          Hi Dudley,

                           

                          Thanks for the information!

                          • Re: Unable to edit a document
                            dougw

                            dudley.nelson and mcollinge The new Pi 4 launch pages are suffering due to this issue - the buzz can't mushroom out very well because we can't comment on most of those pages. They will prematurely scroll off the radar if comments don't keep them current and in the limelight. I'm sure you know all that but for what its worth, I think it is worthwhile trying a fix now - before the topic cools off.

                            5 of 5 people found this helpful
                              • Re: Unable to edit a document
                                Dudley Nelson

                                I'm tentatively going to say that the site is fixed now.

                                 

                                The problem we have is that the issue is so intermittent - some people who do get the problem get it a lot everywhere they go on the site, but a lot of people don't get issues, or get issues only on one page, or only get issues once they are logged in. The intermittent nature of the issue means that it can be very difficult to know if it's fixed.

                                 

                                Let me know if you have any more problems and I'll investigate? If you do have issues and you are technical, a screenshot of the console is very helpful.

                                6 of 6 people found this helpful
                                  • Re: Unable to edit a document
                                    colporteur

                                    A post I have been trying to make for days without success just worked. Problem leaving here fine:)

                                    Sean

                                    • Re: Unable to edit a document
                                      dougw

                                      I've checked quite a few of the pages I was having problems with and they are all good now. Thanks for working through it.

                                      • Re: Unable to edit a document
                                        Jan Cumps

                                        I am having this issue again at the moment.

                                        • - in the envelope
                                        • no comments under posts
                                        • menu items not working at the top of the page (avatar menu, create menu, envelope hyperlink)

                                        example: 10 Year Challenge | Tell Us What You Can't Live Without for an ESP8266, Arduino Uno, or Arduino Nano!

                                            • Re: Unable to edit a document
                                              Christopher Stanton

                                              Hey everyone,

                                              we were aware that this problem popped up again (please see system announcements that appear at the top of the page on the homepage...)

                                               

                                              The servers were reset yesterday to resolve.

                                               

                                              Thanks!

                                              1 of 1 people found this helpful
                                                • Re: Unable to edit a document
                                                  Jan Cumps

                                                  It's happening now. E.g.: this thread: PiCasso Design Challenge: Winners Announcement

                                                   

                                                  When I click - the symptoms above return. Error:

                                                   

                                                  e14-global.soy loading
                                                  a1c7663e165a7b827541786e802aa873.js:1 e14-global-utils.js loading
                                                  a1c7663e165a7b827541786e802aa873.js:151 e14-product-search.js loading
                                                  a1c7663e165a7b827541786e802aa873.js:171 e14-product-utils.js loading
                                                  a1c7663e165a7b827541786e802aa873.js:365 e14-page-load.js loading
                                                  1823d31758dbe4c598bb5828ed86f4f5.js:15297 Uncaught SyntaxError: Unexpected token )
                                                  picasso-winners-announcement:868 Uncaught TypeError: Cannot read property 'Main' of undefined
                                                      at picasso-winners-announcement:868
                                                  a1c7663e165a7b827541786e802aa873.js:368 e14-page-ready start
                                                  5a1c7663e165a7b827541786e802aa873.js:32 SENDING QUEUED ERROR TO OMNITURE - jsError-C75-L0--Script error.
                                                  a1c7663e165a7b827541786e802aa873.js:373 e14-page-ready done
                                                  VM2261 picasso-winners-announcement:234 Uncaught TypeError: jive.Rate is not a constructor
                                                      at HTMLDocument.<anonymous> (VM2261 picasso-winners-announcement:234)
                                                      at i (7896f52e2b888a4464346f264e63f17e.js:31)
                                                      at Object.fireWith [as resolveWith] (7896f52e2b888a4464346f264e63f17e.js:31)
                                                      at Function.ready (7896f52e2b888a4464346f264e63f17e.js:31)
                                                      at HTMLDocument.bZ (7896f52e2b888a4464346f264e63f17e.js:31)
                                                  a1c7663e165a7b827541786e802aa873.js:88 e14 loaded e14DynaloadSmartPanels (5)
                                                  a1c7663e165a7b827541786e802aa873.js:90 e14 showing e14DynaloadSmartPanel (1) .j-box-actions
                                                  a1c7663e165a7b827541786e802aa873.js:90 e14 showing e14DynaloadSmartPanel (2) .j-social-actions
                                                  a1c7663e165a7b827541786e802aa873.js:90 e14 showing e14DynaloadSmartPanel (3) .j-social-actions
                                                  a1c7663e165a7b827541786e802aa873.js:90 e14 showing e14DynaloadSmartPanel (4) .j-box-actions
                                                  .
                                                  

                                                   

                                                  balearicdynamics, is this the same page you have troubles with?

                                                   

                                                   

                                                   

                                                  When I click the activity link right top, I get this:

                                                  e14-global.soy loading
                                                  a1c7663e165a7b827541786e802aa873.js:1 e14-global-utils.js loading
                                                  a1c7663e165a7b827541786e802aa873.js:151 e14-product-search.js loading
                                                  a1c7663e165a7b827541786e802aa873.js:171 e14-product-utils.js loading
                                                  a1c7663e165a7b827541786e802aa873.js:365 e14-page-load.js loading
                                                  52cd9047727748fd4f13e263fa2b4591.js:15424 Uncaught SyntaxError: Unexpected token )
                                                  a1c7663e165a7b827541786e802aa873.js:368 e14-page-ready start
                                                  5a1c7663e165a7b827541786e802aa873.js:32 SENDING QUEUED ERROR TO OMNITURE - jsError-C75-L0--Script error.
                                                  a1c7663e165a7b827541786e802aa873.js:67 e14 Adding report click triggers
                                                  a1c7663e165a7b827541786e802aa873.js:67 Uncaught TypeError: Cannot read property 'Main' of undefined
                                                      at e14ActivityStreamHook (a1c7663e165a7b827541786e802aa873.js:67)
                                                      at HTMLDocument.<anonymous> (a1c7663e165a7b827541786e802aa873.js:371)
                                                      at i (7896f52e2b888a4464346f264e63f17e.js:31)
                                                      at Object.fireWith [as resolveWith] (7896f52e2b888a4464346f264e63f17e.js:31)
                                                      at Function.ready (7896f52e2b888a4464346f264e63f17e.js:31)
                                                      at HTMLDocument.bZ (7896f52e2b888a4464346f264e63f17e.js:31)
                                                  a1c7663e165a7b827541786e802aa873.js:88 e14 loaded e14DynaloadSmartPanels (3)
                                                  a1c7663e165a7b827541786e802aa873.js:90 e14 showing e14DynaloadSmartPanel (1) .j-social-actions
                                                  a1c7663e165a7b827541786e802aa873.js:90 e14 showing e14DynaloadSmartPanel (2) .j-social-actions
                                                  
                                                  2 of 2 people found this helpful
                                                    • Re: Unable to edit a document
                                                      balearicdynamics

                                                      Yes, Jan

                                                      it seems it's popping here and there...

                                                      • Re: Unable to edit a document
                                                        Jan Cumps

                                                        Also on this page:

                                                         

                                                        Building a Low Power Compact LCD Display

                                                         

                                                         

                                                        e14-global.soy loading
                                                        a1c7663e165a7b827541786e802aa873.js:1 e14-global-utils.js loading
                                                        a1c7663e165a7b827541786e802aa873.js:151 e14-product-search.js loading
                                                        a1c7663e165a7b827541786e802aa873.js:171 e14-product-utils.js loading
                                                        a1c7663e165a7b827541786e802aa873.js:365 e14-page-load.js loading
                                                        1823d31758dbe4c598bb5828ed86f4f5.js:15297 Uncaught SyntaxError: Unexpected token )
                                                        building-a-low-power-compact-lcd-display:1017 Uncaught TypeError: Cannot read property 'Main' of undefined
                                                            at building-a-low-power-compact-lcd-display:1017
                                                        a1c7663e165a7b827541786e802aa873.js:368 e14-page-ready start
                                                        5a1c7663e165a7b827541786e802aa873.js:32 SENDING QUEUED ERROR TO OMNITURE - jsError-C75-L0--Script error.
                                                        a1c7663e165a7b827541786e802aa873.js:373 e14-page-ready done
                                                        building-a-low-power-compact-lcd-display:322 Uncaught TypeError: jive.Rate is not a constructor
                                                            at HTMLDocument.<anonymous> (building-a-low-power-compact-lcd-display:322)
                                                            at i (7896f52e2b888a4464346f264e63f17e.js:31)
                                                            at Object.fireWith [as resolveWith] (7896f52e2b888a4464346f264e63f17e.js:31)
                                                            at Function.ready (7896f52e2b888a4464346f264e63f17e.js:31)
                                                            at HTMLDocument.bZ (7896f52e2b888a4464346f264e63f17e.js:31)
                                                        a1c7663e165a7b827541786e802aa873.js:88 e14 loaded e14DynaloadSmartPanels (7)
                                                        a1c7663e165a7b827541786e802aa873.js:90 e14 showing e14DynaloadSmartPanel (1) .j-box-actions
                                                        a1c7663e165a7b827541786e802aa873.js:90 e14 showing e14DynaloadSmartPanel (2) .j-social-actions
                                                        a1c7663e165a7b827541786e802aa873.js:90 e14 showing e14DynaloadSmartPanel (3) .j-social-actions
                                                        a1c7663e165a7b827541786e802aa873.js:90 e14 showing e14DynaloadSmartPanel (4) .j-box-actions
                                                        a1c7663e165a7b827541786e802aa873.js:90 e14 showing e14DynaloadSmartPanel (5) .j-box-actions
                                                        a1c7663e165a7b827541786e802aa873.js:90 e14 showing e14DynaloadSmartPanel (6) .j-content footer
                                                        
                                                        2 of 2 people found this helpful
                                                • Re: Unable to edit a document
                                                  fmilburn

                                                  I am having the problem again also

                                                  1 of 1 people found this helpful
                                          • Re: Unable to edit a document
                                            Fred27

                                            I'm getting similar problems showing the same errors in the Chrome dev tools. The funny thing is that the pre-populated description in a road test application is rendering as white HTML on a white background, but Chrome decides to spell check it anyway. A very odd outcome with apparently random red squiggles - until you highlight some of the text.

                                             

                                            Editor error

                                            4 of 4 people found this helpful
                                            • Re: Unable to edit a document
                                              Jan Cumps

                                              dudley.nelson, it’s back. the - in the envelope an related errors.

                                              I can’t post the developer trace because on an iPad with Safari...