1 Reply Latest reply on Dec 4, 2019 4:12 AM by Christopher Stanton

    website support for broken link to element14

      At: broken link to element14

      I was directed to report this broken link problem to newark website support.

      I did that via their online chat.  Here's the 45 minute transcript fyi.


      Donte (12/3/2019, 9:49:21 AM): Hello, My name is Donte and I’ll be assisting you today.

      Me (12/3/2019, 9:49:27 AM): Hi

      Donte (12/3/2019, 9:53:42 AM): how can i help?

      Me (12/3/2019, 9:53:47 AM): Broken link to element14:  https://www.element14.com/community/thread/74517/l/broken-link-to-element14

      Donte (12/3/2019, 9:57:13 AM): ok how can i help?

      Me (12/3/2019, 9:57:20 AM): can you fix it?

      Donte (12/3/2019, 10:03:48 AM): i am unable to fix this, i am not sure what your trying to do

      Me (12/3/2019, 10:06:56 AM): who can help me?  I was told to contact you.

      Donte (12/3/2019, 10:10:28 AM): https://www.element14.com/community/welcome try this link we are unable to trouble shoot the element 14 website

      Me (12/3/2019, 10:10:56 AM): they are the ones that sent me to you.  Did you read the link I sent???

      Donte (12/3/2019, 10:12:28 AM): yes we cannot trouble shoot the element 14 site  we can only deal with Newark.com

      Me (12/3/2019, 10:12:55 AM): what makes you think I am trying to trouble shoot the element14 site?  Did you read it???

      Donte (12/3/2019, 10:14:36 AM): yes i am not saying you are literally trying to trouble shoot that website i am just using it as a expression

      Me (12/3/2019, 10:15:24 AM): so can you help me now that you know the problem is not at the element14 site?

      Donte (12/3/2019, 10:19:12 AM): ok what exactly are you trying to search for on the Element 14 site?

      Me (12/3/2019, 10:19:44 AM): what makes you think I am trying to search for something?  Please read the link I sent!

      Donte (12/3/2019, 10:21:05 AM): the link that you sent me is for the Element 14 site i am unable to see what you were trying to pull up when you got the broken link

      Me (12/3/2019, 10:21:34 AM): do you get the same error message when you click on the broken link?

      Donte (12/3/2019, 10:23:02 AM): when i click the link it takes me to the feedback and support page on the Element 14 site

      Me (12/3/2019, 10:23:18 AM): did you read what it says there?

      Donte (12/3/2019, 10:24:32 AM): this is what i see........ We have a history of innovation and have developed many industry firsts that save precious time for our Design Engineer customers, such as the first online Community for engineers – element14.

      Me (12/3/2019, 10:26:44 AM): Do you see where it says:  At https://www.farnell.com/element14/

      Me (12/3/2019, 10:27:17 AM): and when you go there, and click on "Community" do you get the same error message?

      Donte (12/3/2019, 10:28:03 AM): when i click community i dont get a error it takes me to the page

      Me (12/3/2019, 10:28:38 AM): are you cllicking on "Community" at https://www.farnell.com/element14/  ?

      Donte (12/3/2019, 10:34:02 AM): ok we will put a ticket for the broken link, but you can actually access the community page from the link i sent you earlier

      Me (12/3/2019, 10:34:39 AM): thank you.  Yes I know how to get to element14.  I'm just trying to help you fix your broken link.

      Donte (12/3/2019, 10:35:02 AM): ok thank you