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Sorry about the late reply. I must have missed this one!
I’ve used a USB 3.0 camera with the Ultra96v2. I used an e-con Systems See3Cam.
I ordered the See3CAM_CU30_CHL_TC. This was part of an AI demo that was shown at Linearo Connect Vancouver , 2018.
I have also used a USB 2.0 camera, Logitec C922 Pro.
Is it possible you can test a different camera?
Maybe you have some driver issues under PetaLinux or some other possible issue?